AI Review Summary
Based on 140 reviews
Customers highlight strong fraud protection and responsive, knowledgeable staff as major strengths, with many praising specific employees for helpfulness and efficiency. Conversely, recurring complaints emphasize poor digital tools, with users describing the app and online banking as slow, glitchy, and difficult to navigate. There is also consistent frustration with communication issues, including long wait times, unhelpful chatbots, and difficulty reaching human representatives.
What customers love
- Fraud protection
- Quick resolution
- Knowledgeable agents
Common concerns
- Slow app performance
- Technical issues
- Inefficient process
Last updated 1 week ago
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