Hsbc Reviews

Global Money Account from HSBC what a great idea methinks Hold multiple currencies from around the world get a debit card for use in those currencies so says the Ads Bvllsh t Relatively easy to open and set up took a few days for approval So log on expecting to see or be able to select different currency wallets to hold various currencies well that dream soon dissipated Here s how the RIP OFF merchants work You can deposit a foreign currency but it will be converted to your local currency GBP in my case if you then want to hold a foreign currency you have to convert it BACK to the chosen currency So HSBC aka RIP OFF Ltd are benefitting by TWO spreads Nice little earner FOR THEM guaranteed you won t make any money from it So I hope you will think twice before being had over Hopefully Richard Ayoade will see sense or perhaps its us that are paying for him An update to this review I of course contacted HSBC BEFORE writing the above outlining my issues ended up with a chat box and received a constant Computer says NO after the publishing of this review HSBC contacted Me immediately That s a 1st by all accounts And gave me a phone number to speak to a real person Hooray The real person explained that you have to open a currency account which was simple WHY DID YOU NOT TELL ME THIS when I was on the chat Moral of the story if you talk to people on the phone why not operate a callback system Amazon seem to be able to do it only 10 times larger than HSBC I wonder why these things would be sorted without all this fuss and frustration and HSBC wouldn t be getting fined 54 million

They did well in the end to meet my tight deadline but unimpressed with the initial setup application process of the mortgage I applied online for a remortgage but was forced to use advice that I didn t want - because I was staircasing buying out 100 of shared ownership During this process I was on hold for over an hour while people cancelled reinstated and then re-cancelled my direct application Had 3 x credit searches in the end but they were removed when I went through a credit file dispute Whole situation seems a bit ridiculous - as on completion it becomes a standard mortgage so I don t understand why they wouldn t let me just do exec-only - was just told I had to have advice Jumped through the hoops to get the appointments etc Advisor was friendly Only positive is that it seems to have gone into a faster underwriting queue by going direct vs on the website but still wasted a lot of my time Am most unimpressed about lack of 10 year product when I applied last year - I would ve taken this at any reasonable rate but there was none at all - only 2 3 or 5 I have a 5 year product but when this runs out I ll now have to pay significantly more every man and his dog could see interest rates were at record lows early last year and only going one way Funnily enough now returns are so much higher for them the 10 year products are magically available from them and FD - which leaves a very sour taste in my mouth Also not easy to see my indexed valuation although you can calculate it balance divided by estimated LTV - but have to start a new product transfer application to do that and see the figures not sure why it s not just shown on the online banking mortgage page

After some waiting and misunderstanding spoke to Mark at the Travel Insurance dept who was very knowledgeable and helpful

I have encountered some issues with their customer service as it can be difficult to reach a representative and get timely assistance Additionally I found their fees and charges to be higher compared to other banks

As a loyal customer I am reaching out to express my desire for the bank to introduce Islamic banking products like mortgages current accounts insurance and investments These offerings would not only ensure my continued loyalty but also resonate with the diverse needs of the Muslim community in the UK Given the growing demand for Sharia-compliant financial services this strategic move could potentially attract a substantial number of customers contributing to the bank s long-term success I believe this expansion aligns with market trends and would greatly benefit both the bank and its customers

As a premiere customer the perks are actually really good but Everything that you want to achieve takes weeks and they have to be chased to do everything The customer service is pretty poor to be honest If you are like this with your premiere customers I would hate to be a non-premiere customer

Had a MyAccount and MySavings for my child Advisors themselves we re really friendly although everything was so slow When trying to open account in-branch took about 45 minutes which is much longer than any other bank we ve used App was outdated and not great to use but not the worst either My son has standing orders setup for funds to go from his main current account with another provider to his savings but for this to work he had to transfer to the MyAccount first and then to the MySavings HSBC we re slow at one of these transactions which resulted in him going slightly overdrawn as he didn t use his main MyAccount Received a slightly agressive letter saying that he might be reported to credit agencies for going 5 overdrawn Not great and slow service

I had a lot interaction with HSBC when I managed my now deceased Mum s account via a Power of Attorney I found the staff in my local branch in Romford Market Place to be both available and helpful they were also very friendly and understanding There were occasions when the branch was busy and I had to wait or when the staff member couldn t help with my problem and had to seek advice but I have nothing but thanks for them However I m sure that most of the questions I had and actions I needed to take could have been achieved over the phone and online rather than the several Branch visits I had to make I cannot give my review more than 3 stars because HSBC simply do not answer their phones and their online banking app lacks decent features I called HSBC so may times More than once I waited over 30 minutes I never spoke to a human over the phone Never I cannot recommend HSBC and am thankful that I don t have an account with them

I like the online banking but I m pretty disappointed that the advance account advertised on the Martin Lewis show today is not open to existing customers On that basis I m shutting my account

The actual manchester branches are quite good in terms of what you can do there The problem is there is so few of them so the central one I went to is so busy as everyone goes there and as a result the service falters Really large queues feel really rushed Alternative is to improve app continuously so don t need to come in