Hsbc Reviews

HSBC UK - Personal & Online Banking

hsbc.co.uk

3.57

141 reviews

Great Rating

Based on 141 user experiences

AI Review Summary Based on 140 reviews

Customers highlight strong fraud protection and responsive, knowledgeable staff as major strengths, with many praising specific employees for helpfulness and efficiency. Conversely, recurring complaints emphasize poor digital tools, with users describing the app and online banking as slow, glitchy, and difficult to navigate. There is also consistent frustration with communication issues, including long wait times, unhelpful chatbots, and difficulty reaching human representatives.

What customers love

Fraud protection
Quick resolution
Knowledgeable agents

Common concerns

Slow app performance
Technical issues
Inefficient process

Last updated 1 week ago

Aibangbee Itohan Ernest

2 years ago

BANK

The bank is okay please if you are have issue with this BANK Please Visit the Nearest Branch close to your Postcode If to reside in UK visit a branch the BEST OPTION

Petra De Sousa

2 years ago

Takes a while to get through on online

Takes a while to get through on online chat I could chat online and the lady sorted out my query and she was very friendly and helpful Would be better though if you get more people in the bank It feels like a ghost building cutting jobs for A I

glen

2 years ago

Premier banking customer service is a

Premier banking customer service is a joke Rude and impatient and nearly useless lady on the phoneEdit Man afterwards was helpful in solving my problem

Michael Jones

2 years ago

Sheer frustration in dealing with a name change

I have used a business charity account with HSBC since 2011 with no problems however our charity has officially changed its name and I m told online and by phone to go to my local branch for this but the local HSBC is simply a walk-in centre with ATM s for self service with assistants to advise how to operate for example paying in and tell me they can t help me and I have to go online and phone the bank It s hopeless and to officially change names I will have to switch our account to a different bank HSBC simply don t have a system to make a simple change of business name Update - very helpful customer service corrected this and gave me 50 compensation

Irene Latt

2 years ago

Annoying but safe

I moved away from HSBC after over 20 years as I was annoyed with them regarding a credit card where everything was done by email but when I had an issue with the card it was done by post and the post is unreliable I moved to other banks all have been significantly worse and have left me missing payments on direct debits and unable to access my money So I moved back and it feels better even though I have been sent a new telephone pin about 4 times They are like parents a bit annoying but a safe pair of hands that have you covered

david m

2 years ago

I have a business bank account with

I have a business bank account with HSBC and a personal account with First Direct I have never had a major problem with either Their Lancaster branch is however way understaffed The waits are enormous to get to the counters Good online but their branches are very very poor

Mahaveer Jain

2 years ago

Been using this since 2015 and its good

Been using this since 2015 and did not have any issues with the savings current account or credit card All been A OK Only 4 stars because their app is not good as compared to other banks such as Monzo who give free analytics on expenses

Tony B

2 years ago

Change of Banks

I am surprised to see so many negative reviews worse than my previous bank Barclays I moved banks using the Current Account Switch Guarantee Service CASS and experienced a bumpless transfer The only work I had to do was notifying other non-direct debit businesses of my change of bank details The only gripe that I did have was my debit card being sent with the pin in the same envelope

David Sears

2 years ago

Efficient Banking

I ve been with HSBC London for three years Good customer service and user-friendly online platforms are definite highlights Wait times can be long during peak hours but staff professionalism compensates Diverse services meet varied financial needs Room for improvement but overall a reliable choice

Tristan C

2 years ago

Noticeable Improvement

Recently had trouble with re-setting up my mobile banking app after having to restore my phone Also required assistance with clearing an old credit card I d left closed in default for two years Called customer services on both occasions and there was zero wait time the operators were incredibly helpful and polite I ve been with HSBC for 17 years and found the telephone service to be such a huge step up I decided to leave a positive review After all very rarely does anyone come on a review site to do anything but vent their anger frustration 4 5 Solely because I had to Google the customer services number as you still seem to do your best to keep your telephone numbers buried beneath dead-end automated help pages

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Hsbc Reviews

Rated 3.57 out of 5 by 141 Happy Customers

BANK

Takes a while to get through on online

Premier banking customer service is a

Sheer frustration in dealing with a name change

Annoying but safe

I have a business bank account with

Been using this since 2015 and its good

Change of Banks

Efficient Banking

Noticeable Improvement

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