Hsbc Reviews

HSBC UK - Personal & Online Banking

hsbc.co.uk

3.57

141 reviews

Great Rating

Based on 141 user experiences

AI Review Summary Based on 140 reviews

Customers highlight strong fraud protection and responsive, knowledgeable staff as major strengths, with many praising specific employees for helpfulness and efficiency. Conversely, recurring complaints emphasize poor digital tools, with users describing the app and online banking as slow, glitchy, and difficult to navigate. There is also consistent frustration with communication issues, including long wait times, unhelpful chatbots, and difficulty reaching human representatives.

What customers love

Fraud protection
Quick resolution
Knowledgeable agents

Common concerns

Slow app performance
Technical issues
Inefficient process

Last updated 1 week ago

Mike Fu

2 years ago

Locked the bank account without any

Locked the bank account without any reason Do not have any staff contact you to explain why blocked the account and no chance to let me clarify Cannot pay any payment cannot use the debit card freezes all of your money

Sajid Hussain

2 years ago

In my opinion

In my opinion they are the banking equivalent of Isreal a brutal and criminal regime who think they above the law and there is no consequences for their actions Do not bank with them if you have any morals self respect and dignity

Steven Lockley

2 years ago

I d rather eat cold sick

I have wasted hours today on the online banking app to make a small change to my mortgage The system is glitchy and unstable and I am now back where I started except a lot A LOT more annoyed Call centre operatives were also useless but bound by terrible systems I suspect AVOID AVOID AVOID

Emily

2 years ago

ordered a new bank card over 2 weeks

ordered a new bank card over 2 weeks ago and still nothing keep getting told it will arrive and nothing happens

Judith Brennan

2 years ago

The staff were courteous and patient but

The staff we have spoken to during on the telephone conversations were courteous patient and very helpful but the technology involved in trying to do something as simple as rate switch a mortgage is so cumbersome as to be virtually unworkable If even one device fails momentarily to work one number is wrong or one problem arises then the whole system ceases to function Furthermore the same system is far too complex for anyone with special needs to use

2 years ago

1 star only because you can t give 0

1 star only because you can t give 0 Profit before anything else Shut every branch Got rid of relationship manager Shifted onto internet banking online chat good luck with that or telephone banking even more luck required with that Fees rise whilst service reduces actually disappears To honest it would be much better if they just admitted they don t want SMEs or personal bank accounts as customers at least we d know they had a single moral Why stay with them because contrary to what they say its not easy to move a business account

eTemps

2 years ago

absolutely disgusted by both their chat

absolutely disgusted by both their chat bot and the following calls nearly an hour on the phone being passed from one person to another and then back again At the end the call at 48 minutes without resolution went dead Time wasted and no resolution having banked with them for 40 years going to change

Mr John Leeming

2 years ago

Worst Banking System

I ve been trying to log my wife onto On-line banking with HBSC for about 3 years with no success Spent hours on the phone to their incoherent Indian call center only to come away more frustrated than when I called them I log on with the customer user name ID only to be told cannot verify Ring India again no fear I have no doubt that the stock answer will appear to this complaint

CAT MOYA

2 years ago

Help HSBC UK locked my bank account without reason

I transferred money from another bank my own account to my HSBC account without any reason they locked my account HSBC haven t give any notification until I visited the branch for service Even though the account is frozen I can still deposit money into HSBC but I can t withdraw which is terrifying Neither the branch staff nor customer service could help This freeze hasn t ended yet and I don t know when it will end Icompletely unable to conduct other transactions which is causing my depression to flare up again

Jatin Patel

2 years ago

Worst Bank to Deal

This is the worst bank I have ever come across From 2006 to 2024 never had positive experience Recent experience is they didn t set up Direct Debit then charging for Late Payment Daily Charges etc When talked to customer service they don t accept smallest thing firm denial to reconsider only way is to Complain I don t know why they are still there in UK Jatin

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Hsbc Reviews

Rated 3.57 out of 5 by 141 Happy Customers

Locked the bank account without any

In my opinion

I d rather eat cold sick

ordered a new bank card over 2 weeks

The staff were courteous and patient but

1 star only because you can t give 0

absolutely disgusted by both their chat

Worst Banking System

Help HSBC UK locked my bank account without reason

Worst Bank to Deal

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