Hsbc Reviews

Started a bank switch which is due for 9th may Still waiting on telephone banking id without it can t access any online transactions Hsbc guarantee you receive card and pin within a timeframe which arrived surely they should do the same for banking id Their telephone helpline was unhelpful as the number you need to contact them asks for your id number which I didn t have endless loop

I wish HSBC would get with the times Their app sucks and could really do with some updates Why if i change the reference when sending money to a payee does it create a whole new payee And why do i have to then log into the web version to delete or change payees Also why do you give me so many pop-ups in the app please chill out And where are the categories of my spending

A few weeks ago I contacted HSBC as I had received a letter advising me that they would not re issue a new credit card as I had not used my credit card since it was issued unless I advised them that I still wanted a card I rang to advise them that I still wanted a credit card and was told that I needed to use the card and then a new card would automatically be issued I advised that I didn t want to just spend money on a card but still wanted a card and eventually the person stated that the card would automatically arrive in the post I did post a complaint and during an evening meal received a call from HSBC I advised I was having a meal and please could the man ring back Needless to say he didn t call back and I haven t yet received a new card I hold a savings account with First Direct and have to say I consider their service a great deal better I plan to give HSBC until the end of the month and then I plan to move my business

Tried to pay bill on-line but the company reference only has three digits instead of the required four So I cannot pay Called customer service who set up a new payee Tried again and still refuses What rubbish Spend a little more money on customer service and less on bonuses

Global money account The plus side Easy transfer of money within your account you can pick the best time to transfer The minus side Transferring large sums outside the U K is a nightmare and involves 10 minute anti fraud check on the phone to I think India the staff have poor accented English which is hard to understand as they go through 10 minutes of inane questions Even if you have done this 3 times before in the last 3 days

I can t find way to communicate with yours personal Its not good when personal make a pro6 to invest money to this bank It is unreal find time when you book an appointment near the Coventry Even for 2-3week in advance Make more branches or fond more people You become from very prestigious bank to very strange

Just because I ve had missed payments during pamdemic this bank denied me to upgrade my account although I ve been a customer for many years No flexibility the staff very judgemental when I asked about an upgrade they looked in the system and then replied to me how am I expecting to get an upgrade when I missed payments Regardless of the fact it was just after two lockdowns Bitter taste after that experience

As time goes on I really am getting the impression that HSBC are trying to get customers to leave Closed the Hertford branch along with the Hoddesdon branch and Hatfield so away I go to the nearest branch Bishops stortford and guess what Its being redecorated and no mention of branch shut with no notification on email and none on the notice attached to the door AndI please don t reply with Internet banking I can t handle another service that fails to deliver and is littered with issues

There s a transaction of 64 000 that has not reached my account The help call-centre based in India is no help just repeatedly telling me that the money has not been credited to my account I know that s why I m calling

We just need a final balance to start probate It s so simple two months later and they re still ignoring our solicitor Surely this is unethical