Hsbc Reviews

Got a credit card 0 interest on purchases for 22 months so far so good However to be able to manage any card of any type we obviously need online banking set up and herein lies the problem After 2 phone calls and a promise they have posted the required telephone banking details to enable me to set up online banking I m still waiting for the post with the details But then if they used Royal Mail I could be in for a long wait Update a third phone call and they were able to fully complete and verify my setup through to completion over the phone The app is a bit of overkill considering I only have a credit card it covers all their accounts It works for verifying card purchases as it should but one limitation is that it doesn t list pending transactions So a purchase on the credit card at least only appears in the app once the merchant has fully completed the transaction

Global money is great Current account is good Investment platform is a joke bad and high cost Customer service is a roll of dice sometimes good sometimes useless Just open an account for the global money card and do the rest of your banking elsewhere

I had been with HSBC for more than 18 years I do not have complain about customer service as I always got the support from them whenever I called them or visited the branch Recently I decided to switch as they never offered any benefits for my savings Their interest rate has always been low When I tried to get personal loan I was refused to get that though my salary used to come to that account for years Hence I decided to switch Otherwise I was happy with their security protocols and felt safe having account with them

Terrible customer service don t bother Live chat assistance is a robot and then moves to a human who doesn t care isn t helpful ignores questions refuses to give a complaint email then closes the chat whilst I am typing Ruby requires much more customer service training AVOID

So never had a problem with the bank has far has customer service but they claim to wanna help people with the cost of living over draft but not if you have a basic bank account And that s the people that need the most help yet it doesn t qualify I work just has hard to put money into my account has anyone with a higher bank account but always seem to get over looked with discrimination Looks like hsbc is yet another bank that thinks the minimum wage works are not the ones who qualify for much

HSBC is a bank been with them for over 40 years never overdrawn or caused problems three years ago asked for a credit card was refused with no reason not a happy customer

I had a very good customer service experience when I called to make an enquiry The call was answered quickly and I spoke to a young man who took time to check the information he gave me was correct and he explained things I didn t understand I decided to apply for a bank account online the day after Since then it hasn t been so good I received a text to inform me my application had been received and ten days later have had no updates at all Their website prides itself on their digital and mobile services implying this is much faster and improved from good old counter services I am not impressed at all Had I gone into a bank to apply I am sure it would have been dealt with efficiently How hard is it to send an update text so at least I know I am not forgotten so it seems I will have to chase them up for the privilege of allowing them to have my business I am sick of these improvements that are costly and result in far inferior services I will try elsewhere if I can even find a bank with counter service Once upon a time ordinary didn t need to have banks we used cash our spending was simple and private How stupid of us to let that go

Been a business customer for over 13 years and as a basic banking service there have been no problems Always been in credit We do not use the over the counter service and the online portal does have user issues Not one person has ever spoken to us in all the time we have been a customer

I ve been a customer of HSBC for 40 years and have always found their staff friendly knowledgeable and helpful when I wanted to do anything in branch Recently I wanted to transfer money to another Bank s ISA I have got a HSBC mobile app but I wasn t confident in using it for a large transaction I went to my local HSBC branch for help to make the transaction Everything looked okay and the person helping me said it had gone through Looking at my app it looked that the money had transferred to where I wanted it to go Around 2 hours later I got 3 texts from HSBC to say someone might have tried to take money from my account fraudulently and I should call a number provided I felt sick and worried and was scared to call the number in case it was from fraudsters I drove to HSBC saw the person that had helped me earlier and showed him the 3 texts He said it was genuine and offered me the HSBC branch phone to make the call which I did Eventually I got through to the Fraud team I couldn t understand the person speaking on the other side for 2 reasons He had such a strong foreign accent and his voice was muffled because of poor phone line I wanted to resolve the matter but it was impossible call was ended I thought if I phoned on my own phone the quality of phone line would be better I went home and called the Fraud team again It was exactly the same as before strong foreign accent and muffled phone line I was sick with worry as I didn t know if someone had fraudulently tried to access my account or not If I had understood the call handler and the phone line was clear I would have been able to resolve the problem I don t want to go through so much stress again and I m looking to move to a bank that doesn t use foreign call handlers Fraud had not taken place it was the transfer to another well known Bank that had flagged it up

Never really had much of an issue with HSBC only 3 stars since their branches are now kind of pointless What s the point in having a bank branch if you cannot accept coins have a cash desk you rely on the cash machines to take the money to deposit so if u have a note that s damaged or folded loads you just get told to go post office Most banks now have a little area for cash deposits or them machines that eat the change to be deposited but why have a cashless bank branch To interact with staff to get additional services help with app or account is good But if someone looses their card and needs cash well good luck getting it from the local branch