Hsbc Reviews

Very welcoming and helpful very nice staff and lovely place to be

I lost my debit card on Monday August 14 and reported this and applied for a new card on the same day via the phone app I wanted to transfer funds to another bank acct not HSBC but kept receiving the error message saying payee details could not be confirmed Popped into the Camden town branch and the extremely helpful team member organised the transfer for me and confirmed the new card was in my Apple Wallet Received a text on August 15 saying my replacement card was on its way and it arrived safely next day Banks receive such bad press but HSBC has always been professional and if anything goes wrong very speedy at fixing the problem I just hope they continue to keep local branches open the missing star was due to lack of clarity during a phone call re card replacement

I rejoined HSBC around Feb this year and I ve not looked back since It is mostly good and seems to be improving Account setup - this could be improved it was slow and it took a good few weeks to get my details with most banks you are up and running same day Balance after bills and plan tab makes it easy to track your spend being able to filter out internal transfers and savings would make this better but otherwise it s super useful The premier debit credit have worked without fail you can however only see about 2 months of transactions in app The global money account has been excellent abroad Savings rates are decent they could be slightly improved but are sufficient for my needs Investment is ok but you can t hide the transfer account which is a little confusing at payday The credit card has been good for large purchases where S75 is needed and it s clear what is owed and when The app is increasingly modern I m hoping for increased account support for the plan tab plus improved budgeting abilities but otherwise really happy to have them as my bank

Found some old banknotes wanted to exchange at HSBC in Catford as it was my nearest branch and have been told to go to Bromley branch not exactly a modern approach In the end just turned at NatWest next door for help Embarrassing way to solve an issue but saved me some time

Had occasion to be transferred from presumably the overseas call centre to the complaints dept which seemed to be UK based Once there received excellent service with a return phone call to try and sort out a difficult problem of a lost account They got there in the end and the agent was very thorough courteous and efficient I was surprised by an offer of a gesture of goodwill to be paid into my account And I don t even bank with HSBC So it s not all bad

They are a good bank the app is great but sadly in Northern Ireland there is now only one physical branch open Opening an account with them online is a breeze but you may still need to go into a physical branch to provide a signature and apply for savings accounts

Good service by Suki Tiwana

Have been a customer for 30 plus years I applied for a car loan got referred Initially angry but just had call from underwriter Approved and money in the account in minutes The problem is lack of communication

HSBC Bank is treated me kindly The customer service is very good The app I use is very useful and they have kept me up to date with future issues I feel my accounts are up to date The branch has always been helpful with my every day needs and I intend to invest in this bank if the future arises Thank you

I lost access to my mobile banking after switching to a new phone Without my security log in details I called through to the telephone banking it was a straight forward process the agent handled the call with patience as technology isn t something I deal with often This is one of the only times I ve had to contact with any issue and although I should have kept me phone to switch over my mobile banking it was a smooth process - the wait times on the phones could have been a bit quicker