Hsbc Reviews

HSBC UK - Personal & Online Banking

hsbc.co.uk

3.57

141 reviews

Great Rating

Based on 141 user experiences

AI Review Summary Based on 140 reviews

Customers highlight strong fraud protection and responsive, knowledgeable staff as major strengths, with many praising specific employees for helpfulness and efficiency. Conversely, recurring complaints emphasize poor digital tools, with users describing the app and online banking as slow, glitchy, and difficult to navigate. There is also consistent frustration with communication issues, including long wait times, unhelpful chatbots, and difficulty reaching human representatives.

What customers love

Fraud protection
Quick resolution
Knowledgeable agents

Common concerns

Slow app performance
Technical issues
Inefficient process

Last updated 1 week ago

Ravindra Mehta

2 years ago

I opened HSBC Advance current account

I opened HSBC Advance current account five days ago The helpdesk people first from Karnataks in India and next day from Malayasia Both the ladies were very very patient and took long time to guide me through step by step lady from Karnataka first opening the account online then setting up all the necessary security detail and next day lady from Malayasia setting up my Android phone App So many adverse reviews surprises me Have I been just lucky to have very helpful helpdesk people

Diane Nicholson

2 years ago

Thank you being front of house is important

A big thank you to Alison who is front of house at the Newbury Branch HSBC I ve had help from Alison on several occasions she is patient talks me through the problem plus I leave the bank knowing I can come back if needs be Thank you

Mrs C Conroy

2 years ago

Excellent service from Samia

Excellent service from Samia today at Kings Heath Birmingham branch Quick efficient and pleasant After poor reviews expected worst but help was great Thank you

Mr Mark Gibson

2 years ago

I ve been with HSBC for a few years now

I ve been with HSBC for a few years now and never had any kind of problem with their services They ve looked after my money and let me know in advance when direct debits standing orders are due to leave my account They also provide hints and tips to help you look after your money Would definitely recommend HSBC if you re planning to switch banks

Chris

2 years ago

I have to update my review and give 5

I have to update my review and give 5 stars I marked down previously because I couldn t get my account opened up It turned out to be a problem with my phone Today we had an appointment with at Chatham with Dawn and she was excellent

Tony Alli

2 years ago

Happy Service By Clover HSBC for sort

After my umpteenth trip to my local HSBC branch in Reading I would like to thank personally Linda Norma and Clover for the great service they provide As I wish to see in their praises my only dilemma is whose name to sing first thank you HSBC for employing such wonderful staff If only all banks could do the same

margaret Greaves

2 years ago

Attended Ruislip branch with a problem

Attended Ruislip branch with a problem regarding my mobile phone banking I had been locked out Tried to deal on the phone but no success Your colleague who dealt with my difficulty was absolutely excellent Efficient and professional I was extremely stressed by the situation She reassured me and dealt and talked me through the whole process Which was resolved

Shamim Younis

2 years ago

Great service received from my Local

Great service received from my Local HSBC branch at kings Heath Birmingham today My husband and I went in with a query and Shiraz helped us he was attentive and resolved our issue quickly He didn t rush us even though the queue was long I have left a message at HSBC with the automated chat but don t think that will go anywhere so thought to put it on here as a real HSBC person does review and respond regularly So this is a shout out for Shiraz so pls let his branch manager know he was brilliant a real asset to HSBC

Emmanuel le Forestier

2 years ago

New current account opening

Went into that branch to open a new account with foreign national IDs and although it s not as straightforward as UK citizen to open an account a lady by the first name Suki helped me and sorted all out Very knowledgeable in her bank product and services

Mrs Ferguson

2 years ago

Local HSBC staff polite friendly knowledgeable

Visited my local branch of HSBC to notify them of my going abroad soon and was given great advise and help to set me up with a global money account and card that can be managed on my mobile banking app Received the card today and lots of useful info given by the young lady that served me Young lady friendly polite helpful great knowledge and I came away quite confident that my holiday will be so much more relaxed not having to worry or carry too much foreign currency and managing most of my spending with the global money card Thank you

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Hsbc Reviews

Rated 3.57 out of 5 by 141 Happy Customers

I opened HSBC Advance current account

Thank you being front of house is important

Excellent service from Samia

I ve been with HSBC for a few years now

I have to update my review and give 5

Happy Service By Clover HSBC for sort

Attended Ruislip branch with a problem

Great service received from my Local

New current account opening

Local HSBC staff polite friendly knowledgeable

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