Integrar Reviews

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integrar.services
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report a mixed experience with Integrar, highlighting efficient and responsive service from individual caseworkers alongside systemic issues. Positive feedback centers on specific employees who are described as helpful, professional, and proactive in communication. Conversely, recurring complaints point to poor overall communication, an impersonal automated system, organizational inefficiency, and data handling errors that cause delays and stress. The service is frequently described as expensive, and while some processes are completed quickly, others suffer from inconsistencies and repeated requests for information.

What customers love
  • Helpful caseworker
  • Quick completion
Common concerns
  • Disorganized process
  • Data handling errors
  • Expensive pricing

Last updated 4 weeks ago

N

Mortgage update

Throughout the mortgage process we were dealt with by Zain and I have to give him credit he kept us informed of exactly what was happening at every stage We knew exactly what we needed to submit at what stage and to whom The process went very smoothly and this was down to our advisor I would definitely recommend the company and would use the team in the future
S

Recently remortgaged which went through

Recently remortgaged which went through via Integrar Easy process and our case worker Mathew was very helpful during the process Some of the forms that need completing could be better designed but over great
S

Case handler Zohaib was extremely good

Case handler Zohaib was extremely good from them receiving the signed deed to completing our remortgage Up until this point we had a few minor issues miss communication some on my part I must admit This was not Zohaibs fault But other than that I m happy it has all been completed and I have no more worry
M

Emily and Jennifer provided the necessary guidance

The process was simple and straight forward Emily and Jennifer was very helpful in guiding me through the re-mortgage My only concern is that information sent to my broker Fluent Money had to be sent separately to Integrar It would have have been easier for my broker to share the details instead of Integrar requesting their own set of documents
M

Remortgage Conveyancing Experience

I was sent by the bank to Integrar for conveyancing work for remortgage While I dealt with an aggregator firm called LMS most of the time Integrar were responsive when it mattered and the analyst knew what he was doing Their portal does not work I could not pay online since I was not their customer unbelievable but true I also spent a lot of time in finding out their contact number as email communication was not always prompt However it went well at the end and I would not mind dealing with them again
Y

Remortgage

Our experience with Integrar was positive overall It s very assuring that someone will always take your calls and answer your questions However my mortgage broker and I had to chase up the case handler and the team to make sure everything can be done on time especially towards the end of the completion
G

Integrar are a very hands off service

Integrar are a very hands off service their customer portal is lacking in UX UI I didn t speak to my case handler once I was always directed to the feilding staff on the phones Whilst my mortgage completed on time the service felt very impersonal That said my mortgage completed on time
D

The service from Chloe was good

The service from Chloe was good my mortgage was a bit different and she patiently helped me resolve working through their customer app all details were provided and things moved pretty quickly the only thing that probably should be looked at is the automatic generation of emails to clients asking for details already provided as it was in conflict with the communication from Chloe
C

A simple process throughout

A simple process throughout with efficient and responsive communications If possible more use of digital signing where permissible within the law would be advantageous as in my case I regularly travel overseas It would have made my own communications quicker as in most cases I had to sign and send via the post which slowed my part down Not a problem though as the remortgage was planned months in advance so there was plenty of time Overall a good service
L

Concise polite professional and efficient

Mindful that people tend to be inclined to leave negative reviews rather than positive I thought I must share my good experience with Integrar My remortgage case was handled by Luqmaan Barring one blip of having to send a document in the post twice everything was very quick concise polite professional and efficient Thanks very much Luqmaan

About Integrar

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Frequently Asked Questions

Integrar specializes in remortgaging and refinancing services for both customers and lenders, including banks, building societies, mortgage brokers, estate agents, and financial advisors.

Integrar handles thousands of remortgages monthly, leveraging deep process knowledge and significant investments in systems to manage transactions quickly and efficiently.

Customers can contact the dedicated Remortgage team via email at [email protected].

Integrar holds professional indemnity insurance with a compulsory minimum level of cover of £3 million, in accordance with the Solicitors Indemnity Insurance Rules.

Clients can provide feedback via specified channels such as Google. For dissatisfaction, they should contact the Customer Services Manager at [email protected].

About Integrar

Home - Integrar

Integraris a market leader in the provision of remortgaging and refinancing services. The company specialises in delivering remortgage services for lending institutions and intermediaries, including banks, building societies, mortgage brokers, estate agents, and financial advisors. Integrar handles thousands of remortgages every month, demonstrating deep process knowledge and a significant investment in systems that manage transactions quickly and efficiently.

The company is committed to providing the best possible service to its clients and customers. It understands the critical need for speed and the requirement to keep clients and customers consistently updated on transaction progress. These elements form core parts of its operational processes. Clients can contact the dedicated Remortgage team via email at [email protected].

For Customers

Whatever the reason for remortgaging a home, Integrar’s service is designed to provide a smooth transaction. The company offers a dedicated remortgage service tailored to meet the needs of individuals looking to complete their remortgage efficiently.

For Lenders

Integrar provides solutions for banks, building societies, and other mortgage lenders managing commoditised remortgages. The company brings depth of skills and experience to handle these transactions on behalf of lending institutions.

Professional Indemnity Insurance

Integrar holds professional indemnity insurance which, in accordance with the Solicitors Indemnity Insurance Rules, provides a compulsory minimum level of cover of £3 million.

Feedback and Compliance

Integrar strives to provide clients with the very best service and invites feedback through specified channels. Should a client be dissatisfied with the service provided, they are directed to contact the Customer Services Manager via a dedicated email address. The company has also made important updates to its Privacy Policy to improve transparency, reflecting recent legal requirements regarding data handling, international data transfers, and complaints processes under new regulations.

Company Compliance and Contact

  • SRA Number: 666740
  • © 2026 Knights Professional Services Limited

For further information, users can review the company’sCookie Policy,Privacy Policy, andComplaint Policy. The website also provides links for customer login and direct communication with the Integrar team.