Integrar Reviews

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integrar.services
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers report a mixed experience with Integrar, highlighting efficient and responsive service from individual caseworkers alongside systemic issues. Positive feedback centers on specific employees who are described as helpful, professional, and proactive in communication. Conversely, recurring complaints point to poor overall communication, an impersonal automated system, organizational inefficiency, and data handling errors that cause delays and stress. The service is frequently described as expensive, and while some processes are completed quickly, others suffer from inconsistencies and repeated requests for information.

What customers love
  • Helpful caseworker
  • Quick completion
Common concerns
  • Disorganized process
  • Data handling errors
  • Expensive pricing

Last updated 4 weeks ago

M

Impersonal service with no replies for phone calls or emails from me or my solicitor

I was contacted by Integrar who advised that they were working on behalf of the new lender I was taking out a re-mortgage with They then continued to send regular emails advising on what was outstanding from me but whenever I replied to any of the emails to confirm things or update them on the progress from my side I never received any personal response I only ever received automated emails At one point I had a question to ask them about one of the documents that they wanted me to sign and they never responded so I had to seek advice from elsewhere Also my solicitor tried to contact them many times to discuss something and he also could never get hold of them and had to close out what I had asked him to do on the assumption that what he had done was ok with Integrar In summary they went through the motions but the service was not for me in my behalf and only on behalf of my lender and there is no personal touch or service from them I m felt very much alone in my dealings with them
D

The process was fairly simple

The process was fairly simple the online tracker made it easy to see what was going on but there were a few instances where the same things were asked for even when they had been submitted and confirmed by the staff
T

After a long period of poor

After a long period of poor communication from another company Isatou restored my faith in hitting our target date for completion Very helpful over the phone and good communication via emails Thanks
B

Nav the case handler did his best under

Nav the case handler did his best under difficult circumstances Better service than we have had over the last 5yrs but still a lot to do
B

Integrar service was okay

Integrar service was okay but what was lacking was the response time and had to send a few emails before getting the right response
M

Recently completed a remortgage - extra charges

I recently completed a remortgage Integrar were assigned by my bank Generally things went smoothly and communication was clear Unfortunately completion was delayed by 24hours as another conveyancer had an open enquiry at the Land Registry This delayed resulted in me incurring additional interest charges as well as additional fund transfer charges I believe Integrar could have checked the status on the Land Registry prior to the completion day and warned me of this in advance
D

Integrar has been a mixed bag for me

Integrar has been a mixed bag for me I was extremely unhappy with service provided by my initial caseworker However after changing caseworker my opinion somewhat changed Zeenat new caseworker was unbelievably helpful and diligent in her job What had taken an unacceptable time to resolve was swiftly sorted by Zeenat Overall everything was dealt with satisfactorily mainly due to the actions of my new caseworker
G

Proactive but not a high standard

A Mixed bag Positives were that Integrar were proactive in contacting me when documents were required and that the overall process was reasonably quick The negatives were that on multiple occasions documents were requested that had already been sent I was incorrectly informed that my mortgage offer had expired and my questionnaire hadn t been completed Also there were no direct responses to emails sent to the shared inbox - it felt very impersonal Not a great experience and not very professional - but there are far worse on the market Wouldn t use again
B

1st to 4star so overall 3star

was 1star at the begining and 4star in the end so a good recovery We wanted to wait 6 months to complete to avoid large penalties which would have meant losing our home An automated system kicked in and told us we were going to complete straight away despite us stating needing to wait 6 months on all the forms Really struggled to get hold of anyone on e-mail portal or phone which was mega stressful Eventually it was paused after hours of chasing Fast forward to 2023 and Hameem got involved He was great answered all questions over email very promptly and communicated really well This was all we needed to feel re assured Missing the date in March would also have meant losing the house so this is high stakes for us and all that was needed was clear accurate communication Thanks Hameem for saving the day
A

Remortgage completed

Remortgage completed no hassles Would love a more direct communication though rather than the automated mail On the overall satisfied with the team that looked after the process till completion

About Integrar

United States

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Frequently Asked Questions

Integrar specializes in remortgaging and refinancing services for both customers and lenders, including banks, building societies, mortgage brokers, estate agents, and financial advisors.

Integrar handles thousands of remortgages monthly, leveraging deep process knowledge and significant investments in systems to manage transactions quickly and efficiently.

Customers can contact the dedicated Remortgage team via email at [email protected].

Integrar holds professional indemnity insurance with a compulsory minimum level of cover of £3 million, in accordance with the Solicitors Indemnity Insurance Rules.

Clients can provide feedback via specified channels such as Google. For dissatisfaction, they should contact the Customer Services Manager at [email protected].

About Integrar

Home - Integrar

Integraris a market leader in the provision of remortgaging and refinancing services. The company specialises in delivering remortgage services for lending institutions and intermediaries, including banks, building societies, mortgage brokers, estate agents, and financial advisors. Integrar handles thousands of remortgages every month, demonstrating deep process knowledge and a significant investment in systems that manage transactions quickly and efficiently.

The company is committed to providing the best possible service to its clients and customers. It understands the critical need for speed and the requirement to keep clients and customers consistently updated on transaction progress. These elements form core parts of its operational processes. Clients can contact the dedicated Remortgage team via email at [email protected].

For Customers

Whatever the reason for remortgaging a home, Integrar’s service is designed to provide a smooth transaction. The company offers a dedicated remortgage service tailored to meet the needs of individuals looking to complete their remortgage efficiently.

For Lenders

Integrar provides solutions for banks, building societies, and other mortgage lenders managing commoditised remortgages. The company brings depth of skills and experience to handle these transactions on behalf of lending institutions.

Professional Indemnity Insurance

Integrar holds professional indemnity insurance which, in accordance with the Solicitors Indemnity Insurance Rules, provides a compulsory minimum level of cover of £3 million.

Feedback and Compliance

Integrar strives to provide clients with the very best service and invites feedback through specified channels. Should a client be dissatisfied with the service provided, they are directed to contact the Customer Services Manager via a dedicated email address. The company has also made important updates to its Privacy Policy to improve transparency, reflecting recent legal requirements regarding data handling, international data transfers, and complaints processes under new regulations.

Company Compliance and Contact

  • SRA Number: 666740
  • © 2026 Knights Professional Services Limited

For further information, users can review the company’sCookie Policy,Privacy Policy, andComplaint Policy. The website also provides links for customer login and direct communication with the Integrar team.