Mamedica Reviews

Really quite frustrating as what s supposed to be a easy process has been anything but that so far with a slow Dr surgery who have caused hold ups having already PAID for consultation with continous calls to BOTH mamedica dr s surgery I have learnt today that due to a human error wording of not even a paragraph in what is very dated medical history over over 5 years ago no longer relevant I have been told I can ONLY be helped with written documentation confirming this rather than call me back to discuss thus matter the wait times when calling have been ridiculous at times this past week with so far as to nearly 40 mins at one point To take my money then be told this it s not right I expected to have a follow up email today confirming I am being refunded as I have asked that as I do not wish to go further unless I have what I m being told is no longer being relevant to my medical history for someone s mistake within the NHS preventing me getting help as NO therapy or medications have helped in my 13 years of struggles

Overall Mamedica s customer service is good with some operators being particularly helpful The appointments are short and sweet making the process quite efficient However there is room for improvement in the ordering and invoice system The wait time for invoices is often too long and I sometimes have to chase up the pharmacy regarding my medication This inconsistency suggests they might be understaffed struggling to keep up with the number of patients

Really easy to get started with Mamedica but unfortunately I have been receiving prescriptions now for three months and have had to chase the invoice every month meaning my medication is always late arriving leaving me vulnerable with no meds for days and never an apology just blames the systems very disappointed when paying a premium price for what is not so far a premium service So what could help Clear communication of hold ups Clear and accurate guarantees that are upheld i e they repeat that it takes 2 days to get an invoice and up to 5 days delivery this is not accurate it takes nearly 5 days for Ur invoice to be processed and between 1 and 7 days for delivery this is the average I have found in my first 3 prescriptions The new pharmedica app so far is useless but promises to fix most issues by the end of this month this was guaranteed by a member of the pharmacy team today In all the doctor is great but the service afterwards needs allot of work as a training and compliance officer I know this isn t an easy task but it needs to take priority before expanding the business any further

Well after numerous phone calls No invoices wrong invoices nothing being sent or sent to wrong address and being locked out of my account during a zoom meeting with consultant at last things seem to be getting better thanks mainly to Nicola and Gemma A good will gesture has been offered from mamedica and at last iv got invoices and have at last received some flower which for the price is t actually too bad I m really hoping things will now run a bit smoother thanks again to Nicola for putting the effort in and putting up with my bad temper

The doctors and staff here are brilliant and extremely understanding The care delivered is exceptional apart from the fact that the clinic is quite unreliable as there stated wait times frequently go over there allocated time Called today and they had lost my prescription request and I ve now been out of medication for three days Hence the loss of two stars

I will be totally honest i have been with mamedica for over a year now i have only been with mamedica so i cannot compare it to any other clinic the service i have found friendly and cooperative although quite often the call backs IE someone will call you back about your issue never happens The product quality again has been very hit and miss i have found stuff that works and was good quality and you could tell it was fresh by colour and smell for the same stuff to become very aged and almost stale there is NO consistency in the products that i have seen over a year sometimes you get medium to large buds other times its a tub of pocorn nugs trim almost and often there is small batches IE you like something but it only showed on the list one month and you never see it again and i dont know if these are issues that mamedica have any control over but i feel that quality control could improve overall and perhaps allowing customers to see how fresh the product is beforehand as for a lot of people this makes a huge difference so overall the staff are helpful and friendly but as with most things there IS room for improvement and product Q A could be more professional and a bit more consistency

I ve been with MAMEDICA for 9 months and had 40g every month and tried 36 different statins and I would say that the website needs to be better and India s and staivas need to be stated on the menu and most of the medicine is dry with no smell

Call handler Stephen was superb Sorted any issues I have had promptly If in doubt ask for Stephen

I ve had a few issues and after a bit of back and forth they have been sorted I think given the circumstances around medical cannabis Mamedica albeit are very experienced and professional are navigating through a minefield of red tape I appreciate the attention to my issues and a special thanks to Imogen the consultant who advised what actually caused my issues Mac Fem Debacle a bit of transparency goes a long way Further to above as mentioned to Imogen it may be beneficial to request substitute medication during consultations so that the pharmacy can rewrite scripts for out of stock items without the need to contact the patient which I believe does slow the process down I work as a Quality Manager so if you guys are looking for another member to join the team and help with any improvements or growth oppurtunities give me a shout

I have been a patient with Mamedica for the past 12 months and I feel it is the perfect time to share my experience The sign-up process was quick and straightforward After confirming my eligibility I was asked to complete a form detailing my previous cannabis use including how long I had used it and which strains I had tried I then had an initial consultation with Dr Al-Rikabi who took the time to listen to my concerns and provided recommendations for specific strains Of the 3 strains he initially suggested I found 1 to be particularly helpful The following month I had a follow-up consultation with Dr Al-Rikabi to discuss how my first month s prescription had gone I explained that whilst 1 strain was effective they made me feel overly sleepy and sedated and I was looking for something more energizing relaxing and pain-relieving Based on this feedback Dr Al-Rikabi recommended High Silver 3 Kings and GSC These strains significantly improved my energy levels provided relief from chronic pain and helped with relaxation Since then I ve had several consultations with Dr Al-Rikabi and all of his recommendations have been incredibly beneficial in managing my chronic pain and improving my sleep quality While I find Medbud Wiki helpful I ve noticed that some of the information may not be entirely accurate Over the past few months I ve experienced some inconsistency with certain strains of medical cannabis that I thought would be effective but ultimately weren t I am leaving a 4 review instead of 5 due to the extended wait times when calling the clinic The hold time consistently exceeds 30 minutes which is particularly inconvenient for patients who are at work and need timely support These long wait times make it challenging to reach the clinic for addressing important concerns Improving this aspect would greatly enhance the overall patient experience