Mous Reviews

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mous.co
3.57
139 reviews
Great Rating
Based on 139 user experiences

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Rated 3.57 out of 5 by 139 Happy Customers

43.2%
13.7%
14.4%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

Customers frequently praise Mous for exceptional customer service, high-quality products, and durability, with many highlighting excellent support and reliable protection. However, several reviews report poor product quality, misleading advertising, defective items, and significant delivery issues, including wrong shipments and prolonged delays. Pricing is also criticized as expensive, and some customers express disappointment with recent declines in product reliability and warranty processes.

What customers love
  • High-quality products
  • Durable protection
Common concerns
  • Expensive pricing
  • Defective products
  • Delivery delays
  • Misleading advertising

Last updated 2 months ago

J

When you buy from mous you get a real

When you buy from mous you get a real personal service and some of the best products out there for mobile phones and other devices well made and brilliant looking products
T

I bought a case for my new iPhone 15

I bought a case for my new iPhone 15 ProMax from Argos and regretted it almost instantly Chunky poor fit and smudged straight away Then did what I should have done and ordered one from Mous Arrived a couple of days later and it s strong robust stylish and thin - I can see it will withstand lots of knocks Looks great and doesn t diminish the style of the phone I emailed for a VAT invoice and got a response within a couple of hours on a sunday and not far behind was the VAT invoice Great products and amazing friendly helpful service Thanks
A

Very pleased with my Mous mobile cover

Mous covers are amazing Have protected my mobile from accidental damage on so many occasions Recently had a problem which I discussed with them on line and they have replaced my cover FOC In this day and age such customer service is unusual Thank you
T

Excellent customer service

Excellent customer service My order has a delivery issue and even though Mous was not responsible for the problem they responded immediately and went above and bottoms to ensure that I was completely satisfied I highly recommend Mous
J

Exceptional service and attitude

I bought an iPhone cover three years ago and it has travelled the world with me Sadly it split after three years of constant abuse but Mous replaced it free of charge without a question They were sad it didn t last longer Great products exceptional service and genuine customer values in today s economy are not often found together Look no further than Mous if quality and service are important to you
J

Mous care about their business and

Mous care about their business and customers They want to grow as a business and they know this requires an attention to its customer base A good website helps greatly with its projection Julian Thompson Cheltenham
A

Amazing customer service

Amazing customer service The warranty process was so easy and simple They immediately jumped in once the problem was known and had another case coming within days So nice and professional too Very thankgul
A

Exceptional Service and Products

Lian who has been my buddy at Mous has been an excellent employee representing Mous They have processed multiple of my orders after having issues Attended and replied to my emails and queries promptly Assisted me where I needed help Been a warm and friendly representative who has made me a loyal returning customer of Mous products
B

What it said on the tin

I have a Mous iPhone case been dropped a couple of times and it did its job fine but the other day I dropped the phone from a fast moving bike AND it was run over by a following bike - phone survived unscathed - bit of a scuff on the case was all Impressive
M

Mous Great phone cases screen protectors

Mous has great phone cases and screen protectors I saw them randomly on some YouTube adds where they tested the phone cases by dropping them from super high heights That got me intrigued so i bought one Even though the prices are more expensive then regular phone cases its really worth it cause your phone is truly protected I ve dropped my phone from some heights where I thought This is the end my bank account is about to be in a lot of pain But then surprisingly everything was okay Strongly recommend

About Mous

The Only Case You'll Ever Need. Protective iPhone, Samsung, Google Pixel, AirPods Cases & Essential Device Accessories.

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