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Mous

Reviews 139 Excellent

mous.co

Reviews

3.57

5-star

43.17%

4-star

13.67%

3-star

14.39%

2-star

14.39%

1-star

14.39%

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Reviews are labeled verified when a company automatically invites people to write a review using Trustpilot’s supported invitation methods.

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Richie Wypior

N/A

10 months ago

Quality company

Brilliant company with great products for your tech Also amazing support been a customer since 2018 and can say have had 2 problems in that time and honestly they responded and resolved the problems immediately definitely a 5 company

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Juan F Ruiz Desachy

N/A

10 months ago

Awesome products and highly protective

Awesome products and highly protective And the customer service is just amazing Thanks for changing a potential frustrating experience into a suprising and wow experience Thanks Mayi and thanks Jennifer

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Autumn P

N/A

10 months ago

Best phone case and company ever

This is the best phone case I have ever had I bought it when them were a brand new company on indiegogo before they had their own website I al a regular phone dropper and this case withstood the test of time I had purchased the suction car mount and screen protector as well which both were great The only reason I had to get a new screen screen protector was my roommates dog chewed on my case at the edge of the screen protector and my case bamboo case damaging my screen Otherwise the protector was still fine on the rest of the screen In Texas no suction mount withstands extreme heat of the summer so after many years of it being constantly on my window in my car it finally went out on me My original bamboo case has a magnetic component to it which still works get to this day with magnetic case mounts After 7 years of repetitive use my case finally began to come apart Knowing I always purchase products with the best warranty possible I looked to see if they were still around and if they had a warranty There cases have a 25 year warranty for case defects which is unheard of Having loved my bamboo case I reached out with a video of my case defect and with responded immediately heck quicker than I even realized being a day two before Christmas I sent it I was super surprised how quickly they reached out to me holding firm to their warranty policy They even sent my the newest version of my case 1 0 discontinued with a walnut wood 4 0 case The new case has even been updated to MagSafe which is apparently now a standard magnetic aspect for phone cases I am so impressed by this whole company between amazing products values concepts and customer service they can be beat Otterbox and all the other fancy cases don t hold a dime compared to them They have the best quality with all nature cases I am an all natural type girl so that was one thing that originally drew me to them I have told everyone I know and highly recommend them to anyone and everyone Companies with values and products like these make you really keep your faith in the world that seems to be going away from quality If you are looking for a case this is the case you should get

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Andrew G

N/A

10 months ago

Fantastic customer service

Fantastic customer service from a company with products that do really protect You can trust Mous products

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Jono

N/A

10 months ago

Fantastic cases with 5 customer

Fantastic cases with 5 customer service I have purchased several cases from Mous for my family They are great quality feel good to use and protect your phones well Recently I left my phone out in the scorching heat on holiday and the headphones side warped slightly This only happened with my case my sons was fine so I think it was a flaw with this particular case I contacted Mous and they instantly sent me a replacement

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Ary

N/A

10 months ago

Amazing customer services every time

Amazing customer services every time I ve had to reach out to the team for any challenges experienced with any of the product lines that I ve purchased they really are committed to their lifetime warranty

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Dave C

N/A

10 months ago

Thankyou Mous for your help and

Thankyou Mous for your help and patience Great comms and attention to resolve the issue with my phone case Special thanks to Rizen who kept me posted throughout the process Rock solid support just like their products

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Sam Ottery

N/A

10 months ago

TOP customer service and products

This is the single best customer service experience I have ever had A prompt reply within three days on a warranty claim with multiple solutions offered to rectify the issue Mous makes incredible products that fully live up to the claims made I have dropped my phone countless times and have never cracked or chipped it in the limitless case line Best investment ever and they stand by the 25 year warranty on cases

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Michael D

N/A

10 months ago

Excellent support great products

Time taking detailed and personal support - absolutely unique SERVICE is written in bold letters at Mous Not just only an annoying smart bot machine answering you on things you already know Ah yes and absolute excellent products by the way -

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Jakub Viktora

N/A

10 months ago

I have great experience

I have great experience Products are really nice and safe my iPhone many times If you have some problem helpdesk works really great and helps you really fast Thanks MOUS

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Michael P

N/A

10 months ago

Mous Great phone cases screen protectors

Mous has great phone cases and screen protectors I saw them randomly on some YouTube adds where they tested the phone cases by dropping them from super high heights That got me intrigued so i bought one Even though the prices are more expensive then regular phone cases its really worth it cause your phone is truly protected I ve dropped my phone from some heights where I thought This is the end my bank account is about to be in a lot of pain But then surprisingly everything was okay Strongly recommend

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Barry Campbell

N/A

10 months ago

What it said on the tin

I have a Mous iPhone case been dropped a couple of times and it did its job fine but the other day I dropped the phone from a fast moving bike AND it was run over by a following bike - phone survived unscathed - bit of a scuff on the case was all Impressive

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Ali

N/A

10 months ago

Exceptional Service and Products

Lian who has been my buddy at Mous has been an excellent employee representing Mous They have processed multiple of my orders after having issues Attended and replied to my emails and queries promptly Assisted me where I needed help Been a warm and friendly representative who has made me a loyal returning customer of Mous products

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Aidan Conant

N/A

10 months ago

Amazing customer service

Amazing customer service The warranty process was so easy and simple They immediately jumped in once the problem was known and had another case coming within days So nice and professional too Very thankgul

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Julian Thompson

N/A

10 months ago

Mous care about their business and

Mous care about their business and customers They want to grow as a business and they know this requires an attention to its customer base A good website helps greatly with its projection Julian Thompson Cheltenham

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John Spencer-Ades

N/A

10 months ago

Exceptional service and attitude

I bought an iPhone cover three years ago and it has travelled the world with me Sadly it split after three years of constant abuse but Mous replaced it free of charge without a question They were sad it didn t last longer Great products exceptional service and genuine customer values in today s economy are not often found together Look no further than Mous if quality and service are important to you

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Talmage Pearce

N/A

10 months ago

Excellent customer service

Excellent customer service My order has a delivery issue and even though Mous was not responsible for the problem they responded immediately and went above and bottoms to ensure that I was completely satisfied I highly recommend Mous

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Alyson Sillett

N/A

10 months ago

Very pleased with my Mous mobile cover

Mous covers are amazing Have protected my mobile from accidental damage on so many occasions Recently had a problem which I discussed with them on line and they have replaced my cover FOC In this day and age such customer service is unusual Thank you

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Tony Moorcroft Coast Consulting Ltd

N/A

10 months ago

I bought a case for my new iPhone 15

I bought a case for my new iPhone 15 ProMax from Argos and regretted it almost instantly Chunky poor fit and smudged straight away Then did what I should have done and ordered one from Mous Arrived a couple of days later and it s strong robust stylish and thin - I can see it will withstand lots of knocks Looks great and doesn t diminish the style of the phone I emailed for a VAT invoice and got a response within a couple of hours on a sunday and not far behind was the VAT invoice Great products and amazing friendly helpful service Thanks

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Jason Edwards

N/A

10 months ago

When you buy from mous you get a real

When you buy from mous you get a real personal service and some of the best products out there for mobile phones and other devices well made and brilliant looking products

About Mous

Visa

The Only Case You'll Ever Need. Protective iPhone, Samsung, Google Pixel, AirPods Cases & Essential Device Accessories.

United States

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