Myfabrics Reviews

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3.52
134 reviews
Great Rating
Based on 134 user experiences
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AI Review Summary Based on 134 reviews

Customers consistently report excellent fabric quality and a wide selection of designs. Fast delivery is frequently praised when experienced. The company's German location and misleading UK web presence cause significant delivery and expectation issues. Poor customer service and misleading product information are recurring complaints. Some customers report receiving incorrect items or facing return difficulties.

What customers love
  • Great fabric quality
  • Huge design choice
  • Fast delivery
  • Helpful customer service
Common concerns
  • Expensive pricing
  • Slow delivery
  • Misleading website
  • Poor communication

Last updated 5 days ago

A

Highly recommend

Great quality fabrics and samples
C

Wonderful fabrics

Wonderful fabrics competitive prices and good delivery
I

Great service goods arrive on time

Great service goods arrive on time well packed and the material I ordered was of excellent quality Will use again
A

Great website

Great website So much choice Very happy with purchase
R

Delivery was great

Delivery was great price was amazing and with so many choices on quality fabrics great shop
M

Massive range of fabrics

Massive range of fabrics I chose Kemble Spruce and Kemble Sapphire made by ILiv for soft furnishings in a campervan Really lovely quality fabric at a great price
N

very misleading marketing offers

I assumed when you send out emails promoting free postage for today only that it meant what it said However I was confused when I clicked through to the website that in one corner there was an asterisk saying free postage when you spend 75 and then further down the same page it said free postage when you spend 65 At the checkout i was charged full postage - by that time I wanted the fabric so I didn t cancel the order but I will not be ordering from your company again
T

BUYER BEWARE - CUSTOMER SERVICE DISGUSTING

I ordered several metres of pencil pleat tape plus fabric to make curtains The parcel came from Germany and although the fabric is fine the pencil pleat tape has no cords to gather the fabric I queried this with them assuming I d been sent the wrong tape They insist this is the correct tape but have not sent me instructions I requested to show me exactly how I should use this tape I m very experienced in making curtains but cannot find a way to use this tape without cords to gather the curtains They have ignored several requests for usage instructions and insist I have the correct product Absolutely disgusting customer service I will never use this company again I m contacting my credit card company for a refund EDIT how interesting that following this review the company wanted them to contact me I didn t bother as they clearly didn t want to help until I reviewed them negatively I ll be pursuing a refund via my credit card company
M

orders sent from Germany not UK - import problems

Although the website has a UK address the company is based in Germany if I has realised my order in excess of 100 would be sent from Germany I might not have placed the order My package arrived in the UK eight days ago which was also the date I was advised it would be delivered by Myfabrics After making contact by email with the company I have received one reply stating I have sent an urgent notification to our regulatory manager Five days later still no information I won t be placing any further orders and wouldn t recommend anyone to do so
L

Parcel took a lot longer than I

Parcel took a lot longer than I expected Cotton fabric is nothing like I thought it would be I was expecting cotton jersey not plain very hard cotton Not that I could send 1 1 2 meter back but invoice had been cut out of the bag
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