Myfabrics Reviews

I ve been a loyal customer for almost a decade and I think this is the best option for buying in Europe Fabrics sell out fast but the selection is big The reason why I give only 3 stars is because they have the worst customer service I ve ever experienced They take some time to reply and when they do they are generic replies that don t answer questions or fix any problems A back and forth of emails lasting a whole week is necessary to get a simple question asked

Fabric not at all as expected Disappointing

Delivery was ridiculously slow I was promised a delivery date and it was 8 days late

I ordered a fabric which when it arrived was the complete wrong colour I realised this was due to there being two variations online but the photo images were so similar it was difficult to tell that one was cream and the other described as natural was brown As the company is actually German despite the faked co uk address returns were a nightmare - the company has now also refused my return

Misleading product information on website and unhelpful response when queried

A company I have ordered from many times without issue Good value for money Unfortunately my current order has not arrived DHL say it was delivered on 25th Oct I have cameras recording 24 7 and I can categorically say they did not deliver I have asked for a refund as the contract is between myfabrics co uk and DHL they have my money DHL have my fabric and I am 76 worse off and nothing to show for it No refund has yet been given Won t risk my money again

Fabric finally arrived placed order 11 1 21 zero customer service Cancelled order gave Myfabrics 3 weeks to issue a refund after this date I was going to claim through Paypal Fabric arrived with no notification had to look on delivery site to see it was in transit and arrived today without notification I have been a Myfabrics customer for a number of years knew they were based in Germany because I always look up a website contact address and the co uk website was just for processing orders from different countries I placed an order for Christmas in November and it took 3 weeks to arrive and I had to ring the delivery company who claimed they tried to delivery at 9am which was a lie Never had to do that before and realised they were using a new delivery company which were rubbish and Myfabrics have been caught with their pants down Both delivery and fabric company had not stepped up their game for Brexit Whilst I had cancelled my order I placed an order with Minerva for the first time Yes they delivered in a week for similar cotton jersey a third more expensive per metre one colour was of a reasonable quality the other piece bared no resemblance to the other and had a hole in the fabric also was totally sheer Myfabrics parcel opened this morning fabulous quality cotton jerseys and a third cheaper Come on Myfabrics get your act together change your deliver company so we have faith when ordering fabrics My next order will be placed in the summer hopefully by then teething problems sorted

One lot of fabric shrunk by 2 over 39 and it was cut crooked I sent a complaint with photos and not had a response in 4 days Not even an acknowledgment

Despite published turnaround time waited nearly four weeks for my order

I am in the same position as Annette Nash Have received totally wrong fabric Have messaged company twice no response I have a seamstress waiting to carry out works cannot progress until I receive fabric I wonder if our orders have been mixed up but it seems very difficult to resolve any issues with this company have now received correct goods