Myfabrics Reviews

I was looking for uplhostery fabric so ordered sample i need to pay for postage to get sample all other retailers send this free and till date i have not received the samples when contacted customer services i was told that it was sent by non-prirority postage so frustratingI won t recommend this retailer for any kind of fabric purely based in customer experience i got

I bought a leather button in 2 sizes same colour The smaller buttons were darker and did not match They were for one coat I submitted photos via email 3 weeks ago After an email saying they d look into it and a follow up email I have no d infinitive response I won t use this company again

Shocking service Avoid Took 3 days to acknowledge order It comes from Germany but doesn t tell you that A week on parcel still in Germany Spent alot of money and now regretting it and wishing I hadn t bothered AVOID

I have ordered previously from this company and wanted more of the same fabric I looked up the same product code to order more but the fabric I received a tartan was a different fabric A larger check and was stretch fabric not mentioned in the product heading as other tartans listed are Of course if I had scrutinised the whole listing I would have seen the 2 spandex but my mistake was to assume the same product code would mean the same product The company states no risk purchase BUT and it s a big but if you want to return an order you have to pay for the postage AND customs duties because despite a co uk web address the return address is in Germany thus making any refund negligible I will contact the company directly about these issues but fear I will have to try to sell this on - with accurate info but just to warn other customers to check every inch of small print before ordering

As others I was also fooled by the name myfabrics co uk and totally believed this to be a British company when it s actually in Germany No one reads T Cs they know this so there s nothing the customer can do about it I contacted their customer service dept to ask why I haven t received my order yet but it seems no one is manning their email I can t comment on the fabric as after 9 days it still hasn t arrived UPDATE See below the exact same textbook response they give to every low star review on here Their website and emails are all clearly pre-written as they expect negative feedback from mislead customers

I ordered some samples which have taken over three weeks and are still not here Like others I was taken in by their website address into thinking I was buying British I have no problem buying from Germany as long as the stuff turns up I m just glad it was only samples Sadly I will not be buying from this company again

I ordered the fabric 25 04 24 and it still hasn t arrived There have been no updates on where it is A claim that there is a delay because there are so many orders The reason I ordered from them was that it would be with me in 4-5 days

Ordered 17th June Have not received my order or a refund to date

The clue is in the name myfabrics co uk oh no it s a German company Took ages to arrive I purchased pastel rainbow tule fabric What arrived was not pastel as soon as there is the slightest gather it turns into a muddy dull purple colour Photo was deceptive what I received was nothing like it It will take a fair amount of money to return it to Germany - it s now in the bin Have now purchased from Amazon 24 hour delivery and easy returns and twice the amount for half the price Thought I was supporting a UK small business - honestly give this company a miss I have also contacted the Trusted Shops company stating that because of their deceptive practices this company should no longer be entitled to be part of their organisation Response received and as other reviewers have said same auto generated response no help offered to return order just blame the customer All emails that have been sent during the order process the font used was so small it s unreadable except for emails promoting the company They are fully aware of what they are doing all I would like to know is why is the UK being targeted or are other countries being misled by the countries normal local identifier Most businesses want to build good relationships with customers and grow not con them with awful products and misleading locality I hope you learn from the deceptive tactics you use - but you won t just yet hopefully people un the UK will write their views here after purchase if it goes wrong but better still before they buy

Received white fabric that is very clearly grey blue The product images are extremely misleading Despite showing fabric next to other white fabric which clearly shows it is not the correct colour Myfabrics refuse to help and continue to send the same robotic response I understand a slight difference in colour but no one would see this fabric and call it white Stuck with unusable fabric unless I spend a fortune sending it back to Germany AVOID UPDATE TO ADD I m already in contact with MyFabrics and they refuse to help they have only added this comment to look as though they are willing to help which they are not