Naturitas Reviews

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Karen Hassall

2 years ago

Zero Stars

Wish I could give 0 Stars Ordered a small Agiostar glass kettle on a Naturitas com au website thinking I was purchasing from an Australian company Paid almost as much for the shipping as the kettle When the kettle arrived it did not have a power cord suitable for Australian power sockets Their returns policy includes me paying to send the product to Spain within 14 days The shipping will cost me more than the original product and shipping I have gone and checked the product specifications and photos online and it does not have a description or photo of the power cord that I received I have requested that they send me the Australian power cord but do not expect that I will receive a reply TrustPilot reviews say it all WARNING - DO NOT TRUST THIS COMPANY

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Katherine Anderson

2 years ago

Naturitas is an untrustworthy company

Naturitas is an untrustworthy company They charged me 23 93 for an order never delivered it when I contacted them about it they told me to wait an additional 10 days until almost two months after my order date then when it still didn t arrive they refunded me only 9 29 less than half of what I paid Then they ignored my attempts to contact them to resolve the issue of the outstanding 14 64 I was owed I ended up having to resolve it under PayPal s user protection service Don t order from them

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Julia P

2 years ago

Remove my account

I wanted to place an order but the waiting time was one month so I have emailed info naturitas to request to delete my account they have asked to compete the form on their policy it s clearly stated if you want to cancel email info or dpo Registered by error taking ages to remove my personal data Think twice before you register your details with them

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Alicia

2 years ago

Can I give it 0

Can I give it 0 I bought some mustela detergents for my daughter I had an account with Naturitas and I didn t notice they had a very old address for me on file I realised this as soon as I submitted the order and received the confirmation I IMMEDIATELY contacted them to give them my current address which they received straightaway and much before despatch Regardless they sent it to the old address I have contacted them now 4 times without luck They just reply with brainless messages and are not engaging They are refusing to refund me There is no one to speak to just a form to fill in No one seriously taking into consideration the forms Pathetic

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naama

2 years ago

bad service

bad service I have been waiting 7 days for a food order on day 8th I got a message from the delivery company saying they tried to deliver but I wasn t home I was home I have been home the entire day I contacted the shop they told me to go take my order from a pickup point or wait another 7 days for the delivery to be sent back to them never again

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Anne Butler

2 years ago

Tried tracking delivery

Tried tracking delivery Dodgy flight to Australia from Read all reviews - people not receiving their order at all Paypal came through within minutes with a refund so obviously aware of issue - my credit card company not so much Is a scam Lesson - don t buy cheaper than everyone else advertising

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MELINDA OQUENDO

2 years ago

DO NOT PURCHASE SCAM

I wish I had read these before purchasing product I received the wrong item They sent me a random product not what I ordered I have tried writing to thwm and they have not responded they have no phone number how can we reach them anyone have a number

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Brid

2 years ago

Oh dear

Oh dear I wish I had taken time to read Trustpilot reviews I ordered Seabuckthorn oil and was sent Whitethorn oil instead Any reputable company or reasonable customer service dept would have apologised sent the correct item but Naturia dug their heals in claiming it was the correct product It transpired that the photo used was incorrect they insisted that that was what I ordered They told me I could get a product refund if I returned it within 14 days and as I had bought a few packets I eventually did In the meantime - my 10th email outlined the dangers of incorrect labeling they accepted my version sent a refund They wouldn t cover the postage though sending me a refund which I obviously will not use

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Anna

2 years ago

Naturitas haven t reimbursed me for a damaged product

I use Naturitas to buy various health products and ship them to New Zealand Recently I had a shipment of grains that was poorly packaged and came loose in the parcel The package arrived with a received damaged label from NZ Customs I emailed Naturitas repeatedly for a refund of the product that was badly packaged and never received a reply or a refund This is not good customer service

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customer

2 years ago

I wish I had read the reviews before I

I wish I had read the reviews before I ordered So when my product arrived i have no complaint but my pet had took a turn for the worst i didn t even have to take the product from the packaging i knew i didn t need it so i messaged the company and they sent me a link to print off a returns label and then had the cheek to recomend recorded delivery which was 13 40 And today after all this time from 4 12 23 they decided to return it saying its a none refundable item And now the item is out of stock I ve just checked Something not right about this company stay clear of them

Rated 3.68 out of 5 by 85 Happy Customers

Zero Stars

Naturitas is an untrustworthy company

Remove my account

Can I give it 0

bad service

Tried tracking delivery

DO NOT PURCHASE SCAM

Oh dear

Naturitas haven t reimbursed me for a damaged product

I wish I had read the reviews before I

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