Okrentacar Reviews

I collect the car at 21 30 it was parked in airport parking we looked over the car as best we could even made a video but when returning the car a guy said there was a scratch on the wheel it was about 3cm I can say it wasn t coursed by myself so it could have been there from last person but I m now been charged 160 for that scratch but I not believe they will change the wheel so what am I paying for So if you hire a car take time to photos have good look over

booked a large SUV C5 or similar through Booking com but OK Mobility Hamburg airport gave me an Audi Q2 tried to explain to them that I booked a large automatic SUV and I needed all the luggage space but they refused to supply the requested booked car That lady at the counter explained to me that sometimes a miscommunication of car-categories between Booking com and car-rental happened

Poor service at check in but most oddly I was charged extra for exactly the car I had reserved They had the exact same car available as per my booking confirmation but told me that this car was of a higher category and thus the surcharge Blamed the agent 2 well tattooed ladies behind counter immediately as if instructed started yelling that I should calm down and all I did was try and talk them through it

Price is good car was new and comfortable Hyunday I30- only 18k at board But Ok mobility trying to find the crafty way to overcharge the customer They claimed the tank was not full and charge me with extra 30 E I filled the tank exactly near airport at AGIP station and go straight to hand back parking Now guys - you want more 30 E added to the price I don t mind - but I won t accept to be charged on false statement

Hired a nice Jeep off them at Santander Airport Subsequently read the horrendous reviews so was at pains to video the car inside and out to ensure they couldn t invent any scratches dents or to say the fuel tank wasn t full on return Thankfully had no issues with them and found them incredibly cheap I did however come under a lot of pressure from their agent at the airport to buy their own insurance notwithstanding the fact that I had bought the insurance already through Ryanair This I found to be a devious tactic as the guy tried to convince me that my own insurance was worthless Because of this I wouldn t recommend them or indeed use them again

Just waited an hour so far at Malaga airport looks like they re Goni h everyone the hard sell Seen the previous reviews and panicking re being charged for damage when we take out t back Hope we don t experience this Will go with Goldcat next time we ve never had a problem with

Have hired several cars from OK mobility at Alicante airport in the past and always had good service with no complaints HOWEVER on my last hire I had to add 10 litres of ADBLUE as it was indicating that if I did not do this the car would not start On returning the car to the airport I was advised to send email with invoice to customer services and I would be issued with refund I did this on 7 Sept and received e mail saying case was being reviewed On 21 Sept I rec d another e mail saying case was still being reviewed On 6 Oct rec d e mail saying refund would be issued next 2-4 weeks By 6 Nov had not rec d refund so sent chasing e mail Heard nothing so sent further chasing e mails on 13 Nov and 20 Nov I have heard NOTHING Having been impressed by pass service I am now VERY DISAPPOINTED by this company s seemingly reluctance to respond or to issue a refund

it s wild to see all those reviews from other people as they are correct our experience wasn t as awful but the woman at the desk was sketchy from the start firstly she promised to send the contract deal to our email right away as we were talking and to this day we haven t recieved it we rented a Cupra Formentor it cost us 550 euros plus 150 deposit for 7 days and we agreed to bring the car back with a full tank and then one day later we ourselves saw the reviews of that place everything went okay with our car we accepted the price they promised to return the deposit in 5-7 days if nothing was wrong with the car we had full insurance in the price which meant we should ve gotten it back either way it s been 2 5 months and still no money ironic is that they never sent the contract deal but sent an email to write a review here you have it

Picked up car on Wednesday 8th Nov 2023 from Barcelona El Prat Airport Terminal 2 Nice car They took the security deposit of 1350e from my credit card Returned car on Sunday 12th Nov It s now Tuesday 14th Nov and no sign of the return of my deposit or any communication from them Booked thro DoYouSpain

I rented a Mercedes Benz van and they gave me a vw cargo van old banged up and manual They paid the same and Also more insurance I call 3 time to change and they have no customer service just send an email No one said will give you a discount Over all they are very bad Don t recommend them rental 8018225