Permanenttsb Reviews

Thanks to DEAN this week 1st week of November at Dublin office

I have to mention the great support I got from Dean this week I hope he gets to read this I rang with a specific request and he was so helpful and friendly and humane also very efficient and proactive so these 5 stars are for you Dean at whatever Dublin office you re based at 01 2124853 was the number I rang

I would like to thank Adam in the

I would like to thank Adam in the finglas finglas village branch for all the help he gave me my card was blocked and I had no idea how to do on line banking he set me up straight away so I could withdraw money I needed for my granddaughter birthday I will be forever grateful to this lovely young man Adam Thank you again Adam

Intuitive and secure e-banking

Intuitive and secure e-banking Made switching from Ulsterbank very easy Pleasant staff in Dungarvan office

Had a problem with my card

Had a problem with my card went to raheny Ptsb branch to get it sorted and have to say talk about 5 star staff was brought into an office to get my problem fixed and was done within minutes young lady blonde girl miss Kelly was absolutely top class with me fixed all my problems I ve been having could not speak highly enough of this branch

guess what ur a c is in credit visa

guess what ur a c is in credit visa debit card suddenly ptsb blocks it what do u do u contact ptsb on ur phone nothing happens so ur told to go to ur nearest branch meanwhile uv got a new debit card that dosent work so im in my local branch the new card works i go down town an 2 transactions say transaction rejected i go back to the bank an find out a transaction i made in nothern ireland is deemed a fraud so my card is blocked remember this is for 3 weeks the firm are online an legit but get this ptsb who said my transaction was suspect had no difficuty in with drawin money from my a c to pay it so when is doing buisness in northern ireland not legit customer service rating zero were all treated as criminals shame on ptsb

Been a customer for 40 years

Been a customer for 40 years never have I been so insulted in all my life 74yrs the financial trickery and manipulation of innocent people with limited income is nothing short of fraud I will be lobbying my local politicians in conjunction with complaints to the Financial Regulator Hopefully I can get a journalist to champion the cause and investigate the scandalous nature of the smoke and mirrors tactics employed by the PTSB AND EVERY SINGLE MEMBER OF THE BRASS AND COMPLIANT STAFF OF THE ORGANISATION Shame on everyone of you

Online banking disaster

The app is always days behind It s impossible to see what money you have They charge 10 for a returned direct debit 4 44- Ulster bank but its so difficult to keep the account in credit because you have to guess how much money you have available It s like something from the 90s It can t be that difficult to have your balance update instantly on your account PTSB get your IT dept sorted please The other financial institutions can do it Times are hard enough financially

Bring your custom elsewhere

Friendly staff but unable to fulfil what would have typically been considered standard transactions due to a cash-free system in place in many branches Customer service is also difficult to contact When contacted they seem very limited in what they can do to help and tell you to go into a branch The staff in the branch then sometimes refer you back to the customer service phone line Lastly the increasing lack of physical branches is really irritating After almost 20 years with PTSB I ll be switching to another bank