Ulsterbank Reviews

Utterly useless

An absolutely infuriating web of madness and misinformation Utterly hopeless at solving any issue It took me three hours to sort a problem because they they repeatedly gave me solutions that were completely wrong Avoid at all costs it s not worth the extra interest

Megan-contacted ulster bank as they

Megan-contacted ulster bank as they stole 392 from me Spoke to a girl who actually knew what she was talking about and she put me through to the correct dept who didnt answer the phone I then phoned back and Megan answered and she was extremely rude and said there was nothing anyone could do and i wasn t getting my money back I explained I had proof that ulster bank had taken my money but she said it didn t matter and that the letter from the complaints team about it was not correct at all l She wa rude didnt know what she was talking about and hung up the phone on me

Online to Ulster bank -what a pathetic experience

I have been round and round the houses trying to setup an account attracted by the 5 2 interest promised The web pages don t work the terminology randomly changes from one bit of information to another You go round an endless loop trying to get it to work and there is no help line - only Cora - chat - another waste of time Don t expend any effort applying - find something better to do and a company that has a working online presence

Absolute Shambles

I have a cash ISA and lost my cash card for the account When I requested another one the customer service advisor who could barely speak English told me the account doesn t have a cash card Yes it does I replied I had it yesterday and now I have lost it He then just cut me off Absolutely shambles of a bank Then another advisor told me yes I have found the card that came with the account cancelled it then told me I won t be getting another one as they don t issue cards on the ISA Absolute shambles

Complete shambles

Complete shambles I have been trying to close the savings account for weeks now and it s a black hole You fill in the 1990s style form on the web and it gives you no info on how long it will take etc or whether you can transfer to another group bank like NatWest A week later I get a content free email saying to call in They say there s an issue with the account to transfer out to and I need to go into a branch or write a letter Well I m not in Northern Ireland and it s a bit of a trek from Dorset just to close a savings acocunt I tried the form again and still have heard nothing after a week I just called customer service who can only read out standard info from their screens and were no use at all Would never ever use again

Like many others have said trying to

Like many others have said trying to close a savings account online and then claiming the interest owed I opened a loyalty savings account oct 23 solely as their rates were good 5 2 Interest payed the end of each year As I have now moved my money into an Isa Away from Ulster bank I was under the impression I could just close the account online and the interest owed would be payed directly in to my linked FD account If only they put up wall after wall to not allow this to happen Ive removed all my monies and I m going to wait until the interest automatically gets payed in at then end of 2024 Il then move this money out to my linked account and then they can shove their account where the sun don t shine It can just sit there dormant I couldn t care less STAY AWAY FROM THIS BANK AT ALL COSTS All these negative reviews can t be wrong

Just beyond awful

Just beyond awful I m begging everyone not to bank with Ulster Every review on here is true - great to see I m not the only person who has been treated badly so I m with you all Vile complaints team - and they are there to decide whether to uphold Complaints or not It makes no sense particularly when my complaint over a month on is still in a queue Bank elsewhere please please please

Absolutely worst banking experience ever

Ulster bank wake up Are you reading these reviews Like all the others a zero rating more appropriate Just tried to move some of MY money from my Ulster bank account to another account They stopped the payment I m now locked out of my account Stopped by fraud dept trying to move my own money Called them unclear whether talking to bank or scammer as the man I spoke to interrogated me SAS style EXTREMELY rude and aggressive J from Manchester you need to pipe down Very stressful and spent the night not knowing whether or not my account had been cleared out Utter shambles Tried to make a complaint online but surprise surprise after going through it all the system mysteriously failed to generate a reference number Logging a complaint with a robot Cora total nonsense Carry on as you are Ulster bank you will have no new customers Bigger companies than you have demised due to not caring about customer service

I d give 0 if I could

I d give 0 if I could Hopeless customer service Simply trying to withdraw money from my account They contradict each and are all wrong in what they advise e g that I can just pop in to my local RBS who will handle the transaction - not so said the shocked RBS manager Now I can t get into the app and they insist it s a problem with my wifi -which it clearly isn t as I m writing this