Petkey Reviews

I don t even want to give them one star The tag registered to my dog was cheap cheaply made and the number has recently rubbed off I ordered a new tack they did not put her microchip number on the tag like I requested 20 when I called customer service when I finally got it in the mail did they help me no they made excuses do not go with this company

I think petkey is kind of a scam I had signed up for a different microchip company and thought I was all set when suddenly petkey pops up offering life time coverage for 45 Because I never actually searched this company out I thought it was part of the other company So I wasted 45 on this company that clearly attempted and succeeded in fleecing me

So my micro chipped dog went missing on 1 10 22 called them made sure my info was updated Rep stated all had been brought up to date called back 3 weeks later after getting a reminder about renewal which I had already pd rep told me my account for some reason was never updated I am so worried now because my dog is still missing

Not happy I purchased microchip at vet office then have to pay to have information stored and have it work as should Have another brand and paid at vet then nothing just inter my information Have contacted vet and if that don t offer another brand I will go elsewhere Have another dog to get done

I recently got my dog chipped and was told from my vet be sure to use correct web address to register him so I was very careful going to that correct site selected register and filled out everything and was surprised I had to pay 45 for a lifetime of protection in case my pet is lost when I decided to check my chip to see if I had registered him correctly and add his picture I noticed it was Petkey not Petlink who is free to register but I didn t know at the time had linked into the site when I went to register and pulled up their registration form I was so mad Thankfully I used a credit card and I went to stop payment when it suggested I call them first so I did Of course they said they never did any kind of scam but I know better and told them they better reverse the charges or I WILL It is reversed WATCH OUT FOR SCAMS FROM PETKEY

1 They do not tell you their service costs money until you have an account registering a microchip is free in many places 2 They have no way to deactivate or delete your account once you ve signed up3 Their chat help option just sends your question to an email is not connected to actual help4 I tried deleting my info from my account put non-personal info instead and it wouldn t let me save it5 I ve already gotten 3 sales emails from them in the first 30 minutes of having an account6 They are most definitely not a org organization they are a for-profit business7 When I finally ended up calling in she did deactivate my account - but unfortunate unprofessional form to have a web service and no way to end it without having to call during their business hours SO UNPROFESSIONAL ON EVERY LEVEL UPDATE Response to PetKey reply I spent 20 minutes trying to find a delete account or any other way to remove my profile with no luck There is no info about charges for your services shown until you have signed up for an account I appreciate that you have been helping pet owners but do not change my stated issues with your site

The name tag was in fact very cheaply made for 15 and I too feel fleeced because when I typed in the company the humane society gave me Pet Key popped up I like others didn t realize it was not associated with the original company and they got my money I have never heard of yearly renewal fees in all my years of microchipping pets Seems like a scam to me Hoping my pet is truly protected

I was also redirected to this site but it seemed legitimate I paid for a lifetime chip registry and also ordered other items like a pet ID card a window cling for the fire department etc etc After a month of not receiving the items I emailed them and received an email back literally being ordered not to contact them again until July 17th I m not kidding it was the rudest email I ever got Waited another few weeks and emailed them July 14th said I still don t have my items I have an email saying the woman was going to go check in the warehouse and see where my order was It is now July 18th I still have not heard back and am forced to go to the Better Business Bureau this morning My advice run run and find yourself another service

The website is designed to make you think you are registering your pet s microchip but then diverts you into buying unrelated products I thought I was paying to register the chip which you shouldn t have to do if you have already purchased it and receiving a tag in addition to the registration In fact I was only purchasing the tag I emailed to cancel the purchase within 5 minutes but my card was charged immediately and when I called the next day they told me it had already been processed When I told them I would file a complaint with the FTC they refunded the money I have received texts and emails asking me to come back to the website and register the chip Edit with reply I think you know exactly what you are doing misleading people to purchase things I am sorry that this business model works I appreciate the refund and wish your employees well

No mention of mandatory 20 or 45 payment required BEFORE filling out all your personal information No way to simply register your pet without paying for their service