Samsonite Reviews

The carry on is as expected Functional robust nice and the hidden expansion actually works But they send me 3 and charged for 3 They never send an order confirmation or invoice and no return information I didn t need 3

The suitcase is reasonable but of course wildly overpriced for what it is The size in all 3 dimensions is at least 2cm smaller than advertised Really unacceptable when every cubic inch counts when it comes to luggage They have star ratings on their website and the site says supposedly a third party manages reviews but mysteriously there is no method available to submit one so here I am

Read other reviews with regard to warranty They are true

Love the suitcases but ordering from Samsonite webpage they use Ups so cant track item accurately I phoned customer services and was given the wrong info about returning an item A lot of stress was caused as I was travelling and had to ask some one to sort out how to return the case On top of that I was given the wrong advice

I bought two suitcases and had them delivered I decided quickly that they were a bit smaller than I would like so I decided to return them and order larger ones I started the return process and received an email giving me instructions I followed the instructions and found that the phone number for returns on the email was incorrect Once I found the correct phone number I called UPS to arrange a collection and was told that the return was not prepaid and I would have to pay cash to have the items collected I called Samsonite and they said that since Brexit yes the one from over 4 years ago the prepayment labels don t work properly Coincidentally I m also returning a package to New Balance via UPS and their prepaid label works just fine I have had to call UPS 3 times and Samsonite 4 times and still have to pay UPS and then request a refund of the FREE returns charges This is far from hassle-free shopping and instead of ordering larger cases from Samsonite I ll be going somewhere else I was going to email customer service with my complaint but they don t publish an address

Update on 2 11 23 following to the comment below left by the Samsonite Team I contacted them via email providing evidence of the issue They agreed to replace the damaged suitcase with a brand new one offering a great range of options the model I had is not available in the UK So after a rocky start a positive outcome well done Samsonite Original post now outdated The warranty is not worth the paper it is written on The hard shell of my new Samsonite suitcase cracked near the wheels after only 6 months 4 trips Samsonite Westfield refused the warranty claim saying that the damage has been caused by a third party - but this is a carry-on suitcase so it has never been checked in and always handled with care So based on my experience forget about the warranty promise if considering the purchase of a Samsonite item

I went for a repair of a zip of my suitcase at Samsonite Oxford Street I was treated well and the quality of customer service was excellent My suitcase zip was repaired within 30-40 minutes of my arrival I was looked after by MV

I have a large Samsonite suitcase and one of the hinges broke I checked the internet and thought the best shop to go to was 251 Tottenham Court Road Having arrived at Bond Street station l headed off to Tottenham Court Road But they don t have a repair desk there and they directed me to Oxford Street The samsonite shop opposite John Lewis is completely AMAZING So helpful and efficient and overthought the repair desk is closed on a Sunday he said my repair was simple and he did it Thanks so much MV It was such a positive experience and the customer service was fantastic Samsonite should make it much clearer that the repair desk is only at this shop as it would save customers time energy and money That is why l have reduced the rating definitely not because of the service at the Oxford Street shop The availability of the repair shop would definitely make me buy samsonite goods again

When I decided I needed the best I knew samsonite was the best I went for the Ecodiver I love it what a beautiful looking thing It s incredibly robust and as a man on the go i have fell in love with it I can t give it a 5 star because it s not perfect there are little things that let it down Don t get me wrong I m absolutely head over heels in love with it but it could be a little better Ucb c apple plug really needs a home in the bagProtection between the iPad holder and your back you back it rounded and I worry the iPad will bend with the weightThe little hang loop broke on the first day but I m no bothered I needed something I can trust and I can What I put this bag though is brutal I can honestly say I don t think there is anything better

Brilliant service from the repair studio upstairs at the Samsonite shop in Oxford Street I was in touch on email initially to see if they could repair a broken zipper slider They responded really quickly to let me know I could just pop in with no appointment and they d be able to take care of this When I did they fixed it within 5 or 10 mins at a very reasonable cost Wonderful service so efficient fast and friendly