Samsonite Reviews

Suitcases and Travel Bags: Samsonite UK - Official Luggage Shop

samsonite.co.uk
3.92
89 reviews
Great Rating
Based on 89 user experiences

Rated 3.92 out of 5 by 89 Happy Customers

67.4%
4.5%
3.4%
2.2%
22.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
H

Fantastic customer service

The team at Oxford Circus repair center were fantastic My luggage was fixed in no time and the gentleman was very pleasant I am disappointed that I can not recall his name
L

I brought in three Samsonite suitcases for repair

I brought in three Samsonite suitcases each with different repair needs eg zippers not working after many years of faithful service The repairs were made while I waited and the very courteous repairman did a great job All three are working like new once again It is a terrific service and a good reason for buying Samsonite
A

Review for Susan

Review for Susan General Manager of SamsoniteI ve been a loyal Samsonite customer and I m so impressed with how the brand consistently delivers on quality and style Susan was extremely helpful when i last went in and her leadership clearly shines throughout the branch She s doing an amazing job
H

Impressive work

Very impressed by the Samsonite repair studio team on Oxford street My hand luggage wheels were bad and they didn t have the spares because it s an American model but they explored all available options to ensure it was changed and I got it back in time for my trip Thank you
C

Fantastic repair job

I could find no-one who could replace the missing wheel on my samsonite suitcase until I found the Samsonite mini-repair shop in Oxford street The staff were friendly and very efficient They found a near-match for the wheel made the necessary modifications and rapidly restored the case to full working order I would highly recommend them to everyone
D

Via WhatsApp Excellent prompt Service

Via WhatsApp communication service repair staff Santiago repaired my suitcase within 15 minutes He showed politeness and empathy and put me at ease This I really appreciated being a senior pensioner This was at your Oxford Street branch in London
C

Great customer service

Great customer serviceGot my luggage in 2015 from Costco UK Apparently it was an American model Santiago at the Samsonite repair in Oxford Street was very helpful and although the bag was not repaired at the end I got vouchers which will be used toward a new bag
J

Ecodiver range Westfield Shepherd s Bush

Samsonite store in Westfield Shepherd s Bush Staff very friendly and knowledgable I bought a couple of the Ecodiver suitcases with wheels and I m very pleased with the quality they ve been round the world and hardly a mark on them
B

The repair shop on Oxford Street is great

The repair shop on the first floor of the Samsonite shop is amazing Able to repair promptly and onsite One of the best easiest travel save services - no stress and now we can wheel our 10 year old but still very workable bag home no problem
A

Replacement of wheels on samsonite luggage

Excellent service I had all 4 wheels replaced on the same day Good communication Job done before I arrived home Competitive pricing

About Samsonite

Buy suitcases, travel bags and laptop bags from the Samsonite online shop. Free suitcase delivery in the UK. Free returns.

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