Shellenergy Reviews

Welcome to Shell Energy | Home Utilities Supplier

shellenergy.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
C

Excellent service

I got through to the helpline quickly Luke G was most patient polite helpful and respectful He was very thorough and competent It was overall an excellent experience
P

Polite efficient phone call to review my current contract Call handler Claire excellent communication skills Renewed contract for further 24 months

Efficient service straightforward phone call to revive current contract Extremely pleasant and painless phone call all completed in 11 minutes
V

Excellent service very helpful was not

Excellent service very helpful was not made to feel inadequate
G

OCTOPUS Solved the problem quickly and efficiently

Shell Octopus were Easy and quick to contact LIYANA was very helpful and efficient and was able to deal with the problem of a dead phone line quickly She explained where the fault was and it was fixed within hours My only complaint was the horrible distorted music on hold a common problem fortunately it was brief while I was transferred to the appropriate department I am very happy with the service and am happy to recommend
R

Aiden was very helpful and efficient at

Aiden was very helpful and efficient at solving my problem He was very professional and did everything that was necessary to make sure I was happy with the outcome Great customer service
E

I found the directions guide good to

I found the directions guide good to follow and had the internet back up and running
M

Demi was really helpful by responding

Demi was really helpful by responding to my problem and she got it solved straight away And I must add that she was very respectful
A

Demi was really helpful and patient

Demi was really helpful and patient with me helped me solve my problem real fast any questions I had were answered with an understanding answer great customer service
N

I called customer care today regarding

I called customer care today regarding a concern I had about my account and was assisted by Mr Dalibor I am writing this review to express my appreciation for his excellent customer service He patiently listened to my concerns and did everything he could to help me He was polite and friendly which is exactly what you want when raising a concern He took commendable action to resolve my issue and I truly appreciate the way he handled everything Thank you so much
S

Selina is the reason I gave 5 Stars

Selina is the reason I gave 5 Stars she was so helpful and easy to understand while sorting the problem out

About Shellenergy

100% renewable electricity at no extra cost, exclusive rewards, fuel savings and smart home technology. Because home energy matters.

United States

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