Shellenergy Reviews

Always great customer service from SHELL ENERGY BROADBAND Seth assisted me to alter the requirements with my account with efficiency politeness and a friendly manner My call was answered very quickly I have been impressed with Shell s customer service ever since becoming a customer

Mindo was excellent dealing with my issue Was very helpfull only wish other services were as helpfull she deserves th 5 stars Thankyou Jeanette Lambert

Spoke to Kayleigh who helped upgrade my Nan s broadband She was incredibly helpful knowledgeable and polite and offered one of the best customer service experiences I have had for long time when contacting a company A credit to Shell Energy thank you

He was very helpful and courteous and professional and promised to send an email update

What makes a huge difference in having to deal with the complexities of contacting a large company and trying to negotiate changes to one s account is - and you already know it if you my age 70 is being lucky enough to be answered by a 5 star customer service person Today I was sooo lucky to be helped by Jack S in retentions he did all the awkward bits for me and co-ordinated with sales behind the scenes to ensure a smooth change over from myself as the account holder to my daughter who needs to register as an Essentials Broadband holder at my address Jack deserves 6 stars actually and I couldn t thank him enough for all his help ShameShell is going to Talk Talk but one hopes the new owners look after such top staff - and reward them well for their excellence Shell has been an excellent and trouble free provider for the 10 years or so I ve been with them

Spoke to a lovely girl very helpful sorted my problems out no worries so michela thank you for all your help very happy

I recently moved houses and received ny router on time however l had challenges locating the ONT points in my new home Kenan from broadband team was very patient to address every question raised He even took more time to make sure l was ready to be connected Thanks Kenan

overall your after sales service is not great since last October i have had trouble with my internet all the people i have dealt with have been very pleasant the lady i spoke to yesterday a miss tara j is the only one who has done anything positive to sort the problem out very pleased with her

It was only a renewal phone call but the service was great a pleasant and polite conversation with Matt an easy going well informed member of the service team No complaints from me at all

The lady was very helpful in explaining the problems with the broadband connection She assured me that the service would be fixed within a couple of hours from their end