Smiledirectclub Reviews

Take impressions, order your clear aligners online & get straight teeth in month...

smiledirectclub.co.uk

3.57

140 reviews

Great Rating

Based on 140 user experiences

AI Review Summary Based on 140 reviews

Customers frequently report a friendly, helpful, and professional in-person experience with knowledgeable staff who explain the process clearly. Many reviews also describe significant issues with customer service, including unresponsiveness, long wait times, and poor communication. A substantial number of users mention problems with billing, unexpected charges, and difficulties with refunds or retainer orders. Several reviews state the company went bankrupt, leaving ongoing treatment and orders unfinished. Overall sentiment is mixed, with praise for staff but criticism for service reliability and financial management.

What customers love

Clear explanations
Quick scan process
Friendly atmosphere

Common concerns

Billing issues
Treatment delays
Company bankruptcy

Last updated 1 week ago

Alexandra Fenwick

2 years ago

Great customer service

Daniel was polite professional and informative Everything is so easy and I m looking forward to sorting my smile out Definitely recommend

Ananda

2 years ago

Great experience

Alty is a lovely smile guide made me laugh a lot and feel comfortable during the entire process Highly recommended

Consumer

2 years ago

Had a wonderful experience with Brooke

Had a wonderful experience with Brooke at Stratford really excited to start my smile journey

David

2 years ago

Sim was really great

Sim was really great made me feel welcome and comfortable Would definitely recommend

Gemma Whittle

2 years ago

Friendly and informative

Quick experience gave me all the information needed and told me what to expect

Jacqueline

2 years ago

Nearly there

I only had one aligner left to wear to complete the process but had trouble fitting it on my lower teeth I rang the helpline who set up a new scan immediately Beverley at the Liverpool shop was extremely helpful full rescan done and will complete my new smile once aligners arrive in few days I m really happy with the process from the beginning and the speed in which my teeth have been straightened Would definitely recommend Smile Direct

Mali

2 years ago

Quick and efficient visit at the smile

Quick and efficient visit at the smile direct club shop to get a new scan

2 years ago

Excellent service

Today I visited Smile Direct at Cribbs Bristol It was great service by member of team who made me feel very comfortable and answered all the questions very clearly I had my 3D scan and thinking to start my treatment plan soon Thank you

Shane Craig

2 years ago

Beverley O

Beverley O SmileDirectClub SmileshopLiverpool Face to Face Appointment Great first impression and experience to the start off my Smile Direct Club journey I had previously done my research and was recommended by a friend Beverley was very informative and I am now excited to get the ball rolling Beverley didn t leave any stone unturned and was just lovely through out Got my 3D scan done now waiting for my kit to come I can t fault her professionalism and knowledge too Thanks Beverley

Harry

2 years ago

Great service from Oana

Great service from Oana really helpful and insightful can t wait to get started with my treatment

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Smiledirectclub Reviews

Rated 3.57 out of 5 by 140 Happy Customers

Great customer service

Great experience

Had a wonderful experience with Brooke

Sim was really great

Friendly and informative

Nearly there

Quick and efficient visit at the smile

Excellent service

Beverley O

Great service from Oana

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