Theonlinelettingagents Reviews

The UK's Highest Rated Online Agent - The Online Lettings Agents Ltd

theonlinelettingagents.co.uk
4.27
94 reviews
Great Rating
Based on 94 user experiences

Rated 4.27 out of 5 by 94 Happy Customers

63.8%
21.3%
3.2%
1.1%
10.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 94 reviews

TheOnlineLettingAgents consistently receives excellent 5-star reviews praising fast, professional tenant finding and management. Customers highlight speedy viewings, quick offer generation, and transparent processes. Service quality, responsiveness, and value for money are repeatedly emphasized across many years of use. A small number of 1-star reviews cite disputes over contract terms, past negative experiences with other agencies, and one case of reported poor tenant treatment. The overwhelming majority of feedback confirms reliable, efficient, and helpful service.

What customers love
  • Fast tenant finding
  • Great value
  • Quick offers
Common concerns
  • Fees apply
  • Data privacy

Last updated 1 week ago

O

The experience with TOLA is excellent

The experience with TOLA is excellent I have been using the service for several years The agency has been super helpful and efficient by all means They are very reliable and fair compared to high street ones Highly recommended without any reservation
L

Consistently Excellent

I have used the services of The Online Letting Agents more times than I can remember over the past 4 years and they have always been consistently excellent It has always been the same team of Eleanor and Sarah backed up by a friendly knowledgeable team that have always impressed me with their efficient prompt service and very competitive prices and just as importantly the personal touch I would definitely recommend The Online Letting Agents to any Landlord you will be pleasantly surprised and probably won t look back - I know I haven t
J

Tenancy renewal

I contacted The Online Letting Agents Ltd to renew my tenancy agreement and this was handled very efficiently I dealt with Sarah who helped with the original agreement last year and her advice is second to none She s very helpful and welcoming
S

Excellent Service

I have used TOLA many times before I have also recommended them to others If you have the time to review applicants and attend viewings then it will save you hundreds of s compared to a high street estate agent The staff are also very efficient
K

Advertising a Commercial Property to let

We had to place an advert for a commercial property which had The cost of placing the advert was much more competitive than placing an ad directly with one of the best known property advertising platforms it also got coverage on other sites that I would never have thought of using this bought many enquiries Placing the ad was simple once we overcame a slight issue with problems uploading photos which was resolved quickly when I emailed the team The customer service is 2nd to none response times are very quick We would definitely use again
C

Cannot praise highly enough having

Cannot praise highly enough having had a very difficult experience with a High Street agent the Online Letting Agents are like a breath of fresh air everything handled in a timely manner Excellent
P

The online letting agency are v

The online letting agency are v professional and great value They act for us on two rental properties and we are more than happy with their service They are very responsive when you have a request or a query Throughly recommend them
S

Excellent service as always

Excellent service as alwaysSpeedy upload of adQuick response to emails and queriesKnowledgeable staff teamPleasant to prospective tenantsGreat valueI wouldn t use anyone else
S

Once again TOLA have provided a way

Once again TOLA have provided a way above average service Patient efficient and super speedy Kind to tenants and landlords and very responsive to queries Have use the team for many years and wouldn t use anyone else
S

Nothing but good to say here

I ve used TOLA to rent three properties over the last five years or so and cannot recommend them highly enough Although they operate online nothing is ever too much trouble for example I was rusty as to what needed to be done when re-letting a property recently and Eleanor took the time and trouble to call me and talk me through it step by step

About Theonlinelettingagents

Advertise residential or commercial lets on Rightmove & Zoopla. Save hundreds with our Tenant Find & Managed Services. The #1 Online Agent on Trustpilot.

United States

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About Theonlinelettingagents

The Online Letting Agents

The Online Letting Agents (TOLA) is a UK-based online property agency specialising in residential and commercial property services. The company operates from the website theonlinelettingagents.co.uk and positions itself as a technology-driven alternative to traditional high street letting agents. The website states that the company is "the #1 Online Agent on Trustpilot" and has been voted "the #1 Online Letting Agent in the whole of the UK" according to Trustpilot.

Services and Offerings

The business provides a range of letting services for landlords, including tenant find and fully managed solutions. Their services are delivered through various packages designed for different levels of landlord involvement. The website details three main property packages: Tenant Find, Part Managed, and Fully Managed, alongside Commercial letting options. All packages are advertised as including features such as Fast Go-Live, Free Landlord Support, and access to platforms including Rightmove and Zoopla.

How It Works

The website outlines a three-step process for landlords: Advertising, Viewings, and Offers. Property details can be uploaded through a step-by-step uploader, with listings going live on Rightmove, Zoopla, and other sites within 2–3 hours during opening times. The company handles enquiry distribution, viewing coordination, offer management, referencing, tenancy agreements, deposit lodging, and Right 2 Rent checks depending on the package selected.

Additional Services and Compliance

Beyond core letting, the company offers supplementary services such as check-in and check-out inventories, interim inspections, council and utility updating, certificate renewals, Section 8 and Section 13 notice serving, and maintenance coordination. The website references compliance with the Renters’ Rights Act and provides guidance on topics such as rent increase rules and deposit disputes.

Content, Governance, and User Experience

The site includes a blog section with articles aimed at landlords, covering topics like deposit disputes, rent increases, and changes in legislation. It also features client testimonials, a newsletter signup, and quick links to policies such as Terms & Conditions, Privacy Policy, Cookie Policy, and Client Money Handling. The website is built by Vicon Solutions and holds company registration number 07744627.