Tile Reviews

Tile.Expert. Italian and Spanish Tiles Online

tile.expert
3.85
117 reviews
Great Rating
Based on 117 user experiences

Rated 3.85 out of 5 by 117 Happy Customers

51.3%
16.2%
13.7%
4.3%
14.5%
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AI Review Summary Based on 117 reviews

Customers report a generally positive experience with Tile, highlighting excellent customer service, fast delivery, and high-quality tiles. Many reviews praise the company's responsiveness, reliability, and product variety. However, several recurring issues include expensive shipping costs, delayed deliveries, and occasional damaged or incorrect items. Some users also note problems with refunds and misleading pricing. Despite these cons, the majority of feedback remains favorable, especially regarding product quality and support.

What customers love
  • Excellent customer service
  • High-quality tiles
  • Easy ordering
Common concerns
  • Damaged items
  • Poor refund policy

Last updated 1 week ago

V

Great site great service

I m an architect and was looking for a specific tile brand that I only found on tile expert with a delivery for Portugal great service the delivery was 4 weeks the date was respected A box broke on the way but the customer care seems really quick they responded within 10min I m waiting for the new tiles
A

very good product

Good prices very good productGood and friendly serviceWell packedWell handled teclamation andDelivery
R

Great service provider with accurate

Great service provider with accurate timelines Just trust in the process and your materials will arrive in perfect condition We will be using tile expert as our preferred vendor moving forward
P

Costumer service was great and they

Costumer service was great and they take onwnerahip of your order since the get go Great selection of tiles I love mine
H

Repeat Purchaser

I ve ordered tile from Tile Expert twice now and have been extremely pleased both times I was skeptical at first purchasing from an on-line vendor from overseas and I scoured the market to find tile comparable to what Tile Expert offered When my search came up empty handed I decided to go for it and purchase from Tile Expert Delivery was on time for my first order and ahead of schedule for the second order The tile was well packaged so not a single tile chipped or cracked Every person that has seen the tile in person remarks that they ve never seen anything like it So glad I found this company and purchased through them
S

Excellent service Definitely will order again

Excellent service I was a bit nervous ordering and getting delivery to Ireland However the company kept me updated on the delivery and then confirmed handover to the courier for the final date 5 stars all round - amazing tiles great prices perfect condition and efficient delivery s
K

The tile was shipped promptly and

The tile was shipped promptly and arrived well ahead of schedule with zero breakage Super impressed would definitely order from them again

About Tile

Online store of Italian and Spanish ceramic and porcelain tiles. Online calculation of order value, shipping expenses and time. Over 4,000 tile collections with interior photos and specifications.

United States

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About Tile

Tile.Expert UK – Italian and Spanish Tiles Online

Tile.Expertis an online tile retailer specializing in Italian and Spanish tiles, offering a broad selection for UK customers. The store features over 150 brands and 4,000 collections, supported by customer reviews, sample delivery within 24–48 hours, and an online calculator for shipping costs and delivery time to the UK.

Extensive Selection and Customer Reviews

The platform provides access to more than 150 tile brands and 4,000 collections, allowing users to filter by Effect, Style, Price, Color, and category such as Wall & Floor. Tiles are showcased across collections including popular names like Alpine, Handmade, Spa&Pools, and Petraia. The site emphasizes transparency with three thousand customer reviews collected to date, helping visitors evaluate quality and installation experience. Trustpilot reviews rate the store 4.8 out of 5 stars based on 7,234 reviews, with recent feedback highlighting fast sample delivery, careful packaging, and responsive customer service.

Sample Delivery and Online Calculation Tools

Tile.Expert states that tile samples can be delivered within 24–48 hours. The website includes an online tool to calculate shipping expenses and estimated delivery time specifically for UK orders. This feature is positioned as part of the company’s effort to provide clear, up-to-date pricing and lead times for the majority of orders without requiring direct contact.

Payment, Support, and Ordering Policies

The store accepts payments by major credit cards, PayPal, bank transfer, and cryptocurrency. Customer support is available in 9 languages by phone, chat, and email, and the website is navigable on desktop, smartphone, and tablet. Orders are processed only after payment receipt. Policies include a 60-day period from delivery to inspect orders, a refund or replacement for broken tiles, and a one-week window to cancel paid orders. The site also notes possible brief service interruptions and past disruptions during website operation.

Content, Updates, and Industry Coverage

The Tile.Expert website features a blog with updates on new arrivals, designer collections (including works by Patricia Urquiola), and trends from exhibitions such as Cersaie. Posts highlight ultrathin cement tiles, new sample availability, and changes in logistics. The company’s registered office is listed as Tile.Expert Ltd, Ta' Xbiex, Malta.