Tile Reviews

Tile.Expert. Italian and Spanish Tiles Online

tile.expert
3.85
117 reviews
Great Rating
Based on 117 user experiences

Rated 3.85 out of 5 by 117 Happy Customers

51.3%
16.2%
13.7%
4.3%
14.5%
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AI Review Summary Based on 117 reviews

Customers report a generally positive experience with Tile, highlighting excellent customer service, fast delivery, and high-quality tiles. Many reviews praise the company's responsiveness, reliability, and product variety. However, several recurring issues include expensive shipping costs, delayed deliveries, and occasional damaged or incorrect items. Some users also note problems with refunds and misleading pricing. Despite these cons, the majority of feedback remains favorable, especially regarding product quality and support.

What customers love
  • Excellent customer service
  • High-quality tiles
  • Easy ordering
Common concerns
  • Damaged items
  • Poor refund policy

Last updated 1 week ago

V

Very satisfied great choice

The package arrived on time at the beginning of the expeted arrival date range Material well packed Most of all we really appreciated the frames colours and shapes of the tiles Just as immagined from the pictures of the web page Beautiful tiles top choice
G

It s always a worry about buying

It s always a worry about buying anything online but after seeing the excellent reviews on Trustpilot I went ahead and ordered The order arrived on time and was very competitively priced even with the high shipping charges Thanks to Alona who made sure things went smoothly and I would certainly order from Tile Expert again
S

Nice Tiles Excellent customer service

The color of the tiles blue we ordered looks exactly the same like that on the website Arrived in good condition and earlier than expected Anastasia from customers service is brilliant She responds to calls or e-mails immediately No question is too much Always friendly and keen to help Very happy to have chosen this company
S

Nice tiles Excellent customer service

The color of the tiles blue we ordered looks exactly the same like that on the website Arrived in good condition and earlier than expected Anastasia from customers service is brilliant She responds to calls or e-mails immediately No question is too much Always friendly and keen to help
D

Good job

Great tile delivered more or less when expected Over the Christmas period so expected a delay Was informed and Anastasia was extremely helpful along the way Thanks
R

Very good service

Very good serviceThey kept order on side later delivery as requested Very carefull packing as a whole deliveredOn just some broken tiles at 1050 Kg in total no issue to replace these
A

I would like to say thank you for

I would like to say thank you for Anastasia for all support through the process ordering tiles all the way until tiles arrived first wasn t sure is this legit online site to order tiles but now i can recommend to anyone who needs quality and different tiles Tiles arrived undamaged from Italy well packed And big thanks for the transport company who helped me out with all paperwork for import goods to uk
I

Brilliant service from start to finish

Brilliant service from start to finish Website worked well payment process good kept super informed about progress from order taking dispatch to delivery progress I also had a couple of things I needed to check and had very prompt and clear replies Felt very reassured all the way through Tiles were perfectly wrapped and arrived without fault
R

Life saver

Tile Expert is a real life-saver The store has such a wonderful collection of tiles from exquisite brands producers on display Also a large number of the tiles are available as sample which is just great if you want to see what a tile does on your own kitchen bathroom or whatever wall Also very admirable is the excellent customer service We are used to get immediate response and deliveries have never failed to arrive in time And always unbroken -
M

Brilliant Was worried that prices were too good

Was worried that prices were too good to be true But took a chance because savings were great Also worried that tiles would arrive broken But tiles arrived in 100 condition and arrived 18 days after ordering Great online service constantly being updated of delivery Would recommend to anyone Well done Tile Expert

About Tile

Online store of Italian and Spanish ceramic and porcelain tiles. Online calculation of order value, shipping expenses and time. Over 4,000 tile collections with interior photos and specifications.

United States

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About Tile

Tile.Expert UK – Italian and Spanish Tiles Online

Tile.Expertis an online tile retailer specializing in Italian and Spanish tiles, offering a broad selection for UK customers. The store features over 150 brands and 4,000 collections, supported by customer reviews, sample delivery within 24–48 hours, and an online calculator for shipping costs and delivery time to the UK.

Extensive Selection and Customer Reviews

The platform provides access to more than 150 tile brands and 4,000 collections, allowing users to filter by Effect, Style, Price, Color, and category such as Wall & Floor. Tiles are showcased across collections including popular names like Alpine, Handmade, Spa&Pools, and Petraia. The site emphasizes transparency with three thousand customer reviews collected to date, helping visitors evaluate quality and installation experience. Trustpilot reviews rate the store 4.8 out of 5 stars based on 7,234 reviews, with recent feedback highlighting fast sample delivery, careful packaging, and responsive customer service.

Sample Delivery and Online Calculation Tools

Tile.Expert states that tile samples can be delivered within 24–48 hours. The website includes an online tool to calculate shipping expenses and estimated delivery time specifically for UK orders. This feature is positioned as part of the company’s effort to provide clear, up-to-date pricing and lead times for the majority of orders without requiring direct contact.

Payment, Support, and Ordering Policies

The store accepts payments by major credit cards, PayPal, bank transfer, and cryptocurrency. Customer support is available in 9 languages by phone, chat, and email, and the website is navigable on desktop, smartphone, and tablet. Orders are processed only after payment receipt. Policies include a 60-day period from delivery to inspect orders, a refund or replacement for broken tiles, and a one-week window to cancel paid orders. The site also notes possible brief service interruptions and past disruptions during website operation.

Content, Updates, and Industry Coverage

The Tile.Expert website features a blog with updates on new arrivals, designer collections (including works by Patricia Urquiola), and trends from exhibitions such as Cersaie. Posts highlight ultrathin cement tiles, new sample availability, and changes in logistics. The company’s registered office is listed as Tile.Expert Ltd, Ta' Xbiex, Malta.