Tile Reviews

Tile.Expert. Italian and Spanish Tiles Online

tile.expert
3.85
117 reviews
Great Rating
Based on 117 user experiences

Rated 3.85 out of 5 by 117 Happy Customers

51.3%
16.2%
13.7%
4.3%
14.5%
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AI Review Summary Based on 117 reviews

Customers report a generally positive experience with Tile, highlighting excellent customer service, fast delivery, and high-quality tiles. Many reviews praise the company's responsiveness, reliability, and product variety. However, several recurring issues include expensive shipping costs, delayed deliveries, and occasional damaged or incorrect items. Some users also note problems with refunds and misleading pricing. Despite these cons, the majority of feedback remains favorable, especially regarding product quality and support.

What customers love
  • Excellent customer service
  • High-quality tiles
  • Easy ordering
Common concerns
  • Damaged items
  • Poor refund policy

Last updated 1 week ago

C

4 10

They have a very large selection which is a huge pluscustomer service no in the branch in my country no one answers the phone chat on the website regularly does not work error I ordered about 80 m2 of various tiles from this company A month after placing the order I received information that the tiles I had chosen were unavailable I was offered other tiles and an 80 discount then in the next e-mail they tried to get out of it and wrote that it was a typo and that they meant 80In the end I had to pay extra 160 and wait for two deliveries when it was already delivery day no one came I wrote to them and found out that I had to wait another week next week the same Ultimately the delivery was 3 weeks late and it turned out that I had been delivered the wrong tiles I m outraged the service lady wrote that she would ask if I will get any compensation XDand then when I ask about it she ignores this subject
D

Prohibitive delivery cost

I live in Portugal The tiles I was intending on buying spanish were considerably cheaper than the ones I wanted in a local shop However when you added the cost of delivery - a whopping 301 Euros it made the cost the same as our local shops I pointed this out on the online chat but they seemed disinterested in lowering the price Given the choice for the same items with similar delivery times I might as well buy locally and keep some locals in work
M

Great tiles

Great tiles Long time to wait for them though 3 months
G

Good products but tiles broken

Good product fast shipment But 15 tiles broken in the packages
G

Took a long time to fulfill the order

Took a long time to fulfill the order and then when the 2 pallets arrived a couple of boxes had been damaged in transit
D

Impressive search engine

Impressive search engine with almost all imaginable tile displayed with correct sizing etc Hidden delivery fees
A

Tiles arrived cracked and shattered

UPDATE Costumer service was responsive and promptly provided me with a refund I m planning to proceed with a larger purchase but I m nervous If too many tiles arrive broken the job will be delayed several weeks before replacements arrive I ve increased the rating from one to three stars I ll reassess the next time a shipment arrives Ordered a box of each of the 8 tiles I m considering ordering in bulk for a big project After several weeks the shipping pallet containing the tiles was dropped off I removed the plastic covering and noticed right away that most of the tiles were cracked There was no packaging cushioning or padding btwn the different tiles I was shocked Also noticed one of the boxes of tile contained tiles that did not match the sample i had ordered previously I took photos and contacted customer service I hope that they can make things right and earn back my trust somehow My large social media audience will be very interested to hear about my experience for better or worse
L

Very pleased with the tiles however I

Very pleased with the tiles however I was not made aware that I would then receive a FEDEX invoice once received The shipping costs were very expensive so another invoice was not a welcome surprise
M

Amazing product crapy communication service

All in all I am satisfied because I received the tiles and they are great That s the important part anyways The communication from the representative of the company was lacking She wouldn t share details for delivery date company name contact info In the end it was a week late from what she promised Delivery guy was rude One box was damaged It s a shame the company couldn t get the customer service right for all around great impression The product is great all the rest was a disappointment
A

Everything but expert

I waited 3 weeks for the shipment The day of the shipment they told me that they where not able to access the street two lines because they sent a large truck - consider I live in central London so I don t understand why they have sent a truck there at first Then they told me that they were expecting me to bring the tiles in my property because they would have left there just in the street in front of the building - I cannot understand why since 1 I am pregnant 2 I live at the ground floor and 3 I was at homeReally disappointing

About Tile

Online store of Italian and Spanish ceramic and porcelain tiles. Online calculation of order value, shipping expenses and time. Over 4,000 tile collections with interior photos and specifications.

United States

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About Tile

Tile.Expert UK – Italian and Spanish Tiles Online

Tile.Expertis an online tile retailer specializing in Italian and Spanish tiles, offering a broad selection for UK customers. The store features over 150 brands and 4,000 collections, supported by customer reviews, sample delivery within 24–48 hours, and an online calculator for shipping costs and delivery time to the UK.

Extensive Selection and Customer Reviews

The platform provides access to more than 150 tile brands and 4,000 collections, allowing users to filter by Effect, Style, Price, Color, and category such as Wall & Floor. Tiles are showcased across collections including popular names like Alpine, Handmade, Spa&Pools, and Petraia. The site emphasizes transparency with three thousand customer reviews collected to date, helping visitors evaluate quality and installation experience. Trustpilot reviews rate the store 4.8 out of 5 stars based on 7,234 reviews, with recent feedback highlighting fast sample delivery, careful packaging, and responsive customer service.

Sample Delivery and Online Calculation Tools

Tile.Expert states that tile samples can be delivered within 24–48 hours. The website includes an online tool to calculate shipping expenses and estimated delivery time specifically for UK orders. This feature is positioned as part of the company’s effort to provide clear, up-to-date pricing and lead times for the majority of orders without requiring direct contact.

Payment, Support, and Ordering Policies

The store accepts payments by major credit cards, PayPal, bank transfer, and cryptocurrency. Customer support is available in 9 languages by phone, chat, and email, and the website is navigable on desktop, smartphone, and tablet. Orders are processed only after payment receipt. Policies include a 60-day period from delivery to inspect orders, a refund or replacement for broken tiles, and a one-week window to cancel paid orders. The site also notes possible brief service interruptions and past disruptions during website operation.

Content, Updates, and Industry Coverage

The Tile.Expert website features a blog with updates on new arrivals, designer collections (including works by Patricia Urquiola), and trends from exhibitions such as Cersaie. Posts highlight ultrathin cement tiles, new sample availability, and changes in logistics. The company’s registered office is listed as Tile.Expert Ltd, Ta' Xbiex, Malta.