Twinkl Reviews

twinkl.co.uk
3.00
117 reviews
Average Rating
Based on 117 user experiences

Rated 3.00 out of 5 by 117 Happy Customers

50.4%
16.2%
6%
9.4%
17.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

The problem of updating the membership

The problem of updating the membership payment was solved promptly and I urge the MGT to look why actually this happenedThanks
I

Amazing worksheets

Amazing worksheets and the free material is an added bonus thank you for the hard work Good job N keep going Highly recommendable
V

Great response time

The response time from your agents was incredibly quick and professional Liam Laura and Alexandra all helped me and the problem was solved very quickly One recommendation I would have - when your agents reply to a query email it would be nicer if the email trail history stayed below their response so that you don t have to keep going back to previous sent emails to see what was said or if it s technical like credit card numbers and dates I had to keep going back to the previous emails to remember the numbers and dates in further queries
A

Not Ignored

I received a response in a timely manner Thank you
D

Old fashioned first rate customer service

Contact with Liam and Laura at Twinkl when trying to cancel my membership was excellent Both were extremely polite and friendly and their responses to my emails were prompt and helpful They were able to sort out my problem very quickly Thanks
S

I was struggling to launch games on

I was struggling to launch games on Twinkl despite being able to do this previously When I emailed customer support they were very quick in trying to help me although I did feel that there were far too many emails going back and forth and from a different advisor each time Also many questions were being repeated I got so fed up I nearly ended my subscription Anyway I m glad now that the issue has got sorted
K

The company responded with 48 hours and

The company responded with 48 hours and was able to reset my account
R

Communicating with Twinkl

Twinkl have been great at answering my membership concerns They have been prompt with their responses and were able to sort my issue This involved liasing with two different departments which they did easily and forwarded my emails to the correct departments They resolved my membership issue and were fair in their decision I was very happy with the outcome
A

Topic and resource advice from Twinkl

I approached the team at Twinkl for support with an upcoming Geography topic asking for resources on data collection I was passed to Louise from the Resource Creation Team The support I received about my request for subject specific resource advice was excellent Louise and the team went above and beyond to think about my request and give suitable ideas and resources that could be used The suggestions were very useful and the response was brilliant Thank you Amanda
R

Amazing Customer Service

Alison Catherine have been wonderful in helping me with my query Happily going out of their way in order to customise a resource for me Love your resources Keep up the awesome work Twinkl You are my go to often

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