Twinkl Reviews

twinkl.co.uk
3.00
117 reviews
Average Rating
Based on 117 user experiences

Rated 3.00 out of 5 by 117 Happy Customers

50.4%
16.2%
6%
9.4%
17.9%
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N

Avoid they will steal your money

Twinkl took a full years subscription payment from my bank account without permission when I d previously been paying month to month Tried cancelling account three times prior to this payment being taken avoid at all costs if you don t want your money stolen from you
B

Annoying interface constant email spam

Horrible and annoying interface Impossible to find out how to sell a powerpoint that I made Customer service nonexistent and impossible to delete your account Their delete account help page has 100 out of 700 found helpful but they don t fix anything Not to mention they SPAM YOU LIKE CRAZY I recieve like 10 spam emails from these guys DAILY Obnoxious
D

as a teacher I ve used twinkl for a

as a teacher I ve used twinkl for a number of years with no issues I pay monthly at the moment for my membership I ve just received a notification from my bank twinkl has taken 101 88 from my bank on 27 12 23 I haven t changed or been told about my subscription changing to yearly Nothing How can they just take money like that It s disgusting I m not even using it for work right now as it s Christmas It also states their customer service is 24 7 365 days per year I have had no answer on the phone It said average wait is 3 mins After about 10 minutes it says no one is available
N

Stealing money

Twinkl has taken 101out of my bank I never agreed to yearly subscription and I can not get in contact with anybody at this company to get my money back
T

Lying thieves that take your money

Lying thieves that take your money without your knowledge Extremely deceiving and manipulative It is impossible to get in touch with them and they rob people of their money It is impossible to cancel your subscription membership This company must be sued They have stolen 106 from me now and I am very upset about this
C

Watch out when cancelling memberships

While the system works all right it didn t register cancellation of my membership I virtually have 1 Created account2 Downloaded single image3 Closed the accountAll that within half an hour Yet three months later I m still being charged for the membership
F

Very difficult to unsubscribe from

Very difficult to unsubscribe from emails Requests for assistance receive cut-and-paste replies I gave negative feedback and received an automated reply saying they were glad I was enjoying the service Safe to say Twinkl DOESN T care
U

A very unhappy customer Twinkl refusing to refund

A very unhappy customer I purchased a subscription and accessed resources ONCE I did not like them I asked Twinkl to cancel my membership and refund the money Not only did they refuse to do that but also Twinkl-sympathising bots not necessarily or directly employed by the company from what I could gather attacked me on the FB home education group on FB in conjunction with similarly spirited warning to other users Too cordinated to be uncoordinated it appeared to me In any case be aware that Twinkl is keen to take your money even when it is clear that you did not abuse the process did not download loads of material
G

3rd promise for a refund

I ve had the promise of a refund on 3 occasions now since the end of December 2023 All of which I was advised would clear my account in 5-7 working days Each time no refund has been received and I just keep receiving the same email when I chase I ve raised it as fraudulent activity with my bank Let s hope it s 3rd time lucky though I sincerely doubt it My advise is do not subscribe
L

I keep receiving 100s of emails so

I keep receiving 100s of emails so contacted the company to ask them to take me off the mailing list They sent an wmail stating I had to log into my account and alter my settings but thing is I ve never subscribed They must of got my details from somewhere else The amount of emails I get is insane and I ve tried everything I can to get them to stop Absolutely awful

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