Cartersdirect Reviews

Apparently they cannot fit a product from AO that isn t theirs But have advised that they can fit the same product the same product which comes from their own store if you buy it from them Considering both are brand new never-taken-out-of-the-packet products this reasoning just comes across as disingenuous

On Sunday 25 8 24 I went to their Preston Road Brighton branch The shop was empty except for two salesmen sitting behind the counter I said I wanted to buy a dish washer and one of salesmen told me the brands that were in stock He then retuned to his seat and that was the end of our very short conversation I did not want to hunt all over the showroom looking for the location of dishwashers so I left and went to Currys All their dishwashers are in one place so self service was not a problem I chose a Bosch found an assistant and bought it To have received better customer service at Currys than at Carters on his occasion was a surprise

I pulled up at Carters Domestic Appliances Preston Road in Brighton spent two minutes and three seconds reading the parking terms and conditions and have now been charged 100 by One Parking Solution with an unsuccessful appeal Avoid the parking company and avoid the local business that employs them Carters would be my advice 18 09 2024Thank you for your reply Carters As a Brighton resident for 35 years and previously a loyal Carters customer who would have always previously recommended you to other people you ve failed me again in your response and lost a future customer

I had a terrible experience with Carters Brighton On November 9 2024 I stopped my car in front of the shop for just two minutes in the evening when the store was already closed My wife was still inside the car and the headlights were on yet I was still charged an outrageous 170 parking fine I didn t even see any parking signs because I was only stopped for a moment to go to a nearby shop When I called the parking team they were completely unhelpful and refused to do anything about it This kind of unfair policy is unacceptable Because of this experience I will never recommend Carters Brighton to anyone I will also make sure to inform all my friends about this unfair treatment Businesses that operate this way do not deserve support

Initially a very good service and helpful However when my cashback was rejected from Bosch due to the invoice date being outside the offer date I experienced bad service when dealing with the Horsham store on the telephone I had more success once Richard Carter got involved but was left with a disappointing experience

Everything was perfect when I ordered the fridge for my mother over the phone Helpful salesman sourcing the product taking payment and organising a quick delivery I explained my Mother is very elderly and had just come out of hospital she lives alone For obvious reasons I was very concerned about the delivery and installation as she was not up to handling this by herself plus Covid on top I explained this and requested that the delivery men call me in advance -didn t need much notice I live just round the corner All my details were taken and he reassured me this would happen However on the day of delivery I receive a panicked call from my mother saying they had arrived and everything was done I rushed round and it was indeed done and the main delivery guy was standing in the lounge handing over paperwork I was so angry as my plan was to take my mum into the garden before they arrived as she lives in a small house His defence was they were in the area Obviously that is irrelevant and his action caused my mum unnecessary stress and put her at risk I understand Carters usually have a good reputation but on this occasion they got the last important stage very wrong

Ordered a tumble dryer on line Paid for it set a delivery date only to get an e mail ten minutes later telling me it s out of stock

In many ways service was excellent BUT in an effort to turn water supply off under sink the installing fitter damaged tap causing leak which he couldn t rectify At my suggestion water turned off at supply entry to house Fitting fee was refunded and everyone was very pleasant BUT it seems it is still down to me to get leak fixed by professional plumber This has not been possible yet so still emptying old saucepan twice a day Not very happy Shame as everyone at Carter s seemed very genuine and pleasant

I visited Carter s Brighton on the 12th of January taking in my old Zanussi integrated microwave instructions with all the measurements and purchased a new Indesit microwave that was due to be fitted on the 28th January On 28th January the fitter came cut the wire on my old microwave which was still working got the new microwave out the box and it was half the size that it should be He said he would get in touch with the manager and they d get back to me I m now without a microwave An hour later Kevin from Carters phoned me and said I would have to pay an extra 220 more for the next suitable microwave Now in shock at the increase in the price and the further delay I asked if he d give me a discount and he said 20 off On the 4th February Kevin rang me and said there was a further delay with the new microwave due to a component problem He offered me at this point a microwave to loan He said the new microwave would not be available until the 7th March so we are now talking 54 days to wait for a new microwave He did also offer to half the fitting price which was already 100 On the 20th February Kevin phoned and said it had come in early and they would fit it on the 25th February 45 days after paying for the original microwave I wanted to write this review because I ve noticed Carters have got lots of five star reviews and I m just wondering whether anyone else s actually had this problem

I paid for installation but the team left without having installed the machine