Ecomerzpro Reviews

3.58
144 reviews
Great Rating
Based on 144 user experiences

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AI Review Summary Based on 144 reviews

Customers report very poor experiences with specific products, particularly heated garments that are too small and electronic devices that fail or do not work. Multiple issues with sizing, product functionality, and delayed or missing deliveries are described. While customer service is widely praised as responsive, helpful, and offering refunds, many problems with the products themselves persist across numerous reviews.

What customers love
  • Helpful customer service
  • Fast refund processing
  • Responsive support team
  • Easy returns process
Common concerns
  • Incorrect sizing
  • Defective products
  • Delayed delivery
  • Poor product quality

Last updated 1 month ago

P

I waited 7 weeks for 3 of the four

I waited 7 weeks for 3 of the four items I purchased Still waiting for the fourth The face mask I was told by a friend was not good enough need three layers instead of one Mask was comfortable to wear I know the Covid 19 issues probably caused the delay but if told the timeframe when I placed my order I wouldn t have placed my order
D

Still not reach

It s been more than two months since I orderedThe product has not arrived yet If only the price is taken and the product does not come it must be called fraud Do not buy products here Postscript It finally arrived after half a year After accessing from me they responded promptly The number of stars was set to 2 because there was no message from your company and it took time to arrive
C

Delivery time was good but the VITA

Delivery time was good but the VITA watch is useless After just a couple of weeks the display on lifting hand stopped working the time keeping kept changing the exercise distance data doesn t work and you just get the message not enough data every time even after a 2 hour run or bike ride Even after resetting the same problem occurs If I knew the procedure for a refund the VITA watch would be getting returned immediately
A

Not happy at all

Not happy at all took a while to get here yes I know about the virus only it arrived I was so happy but then I was so disappointed I got the watch all set up to go went for a walk no steps counted went to take my temperature nothing after that gave up with it I don t have a returns form or address where to get in touch with anyone so no not very happy please can you help
G

Hi i purchased your smart bracelet and after first one stopped charging reported it to Ecomerzpo and a new bracelet was sent to me no problem i was pleased with the way Ecomerzpro reacted so swiftly

Hi i purchased your smart bracelet and it was delivered ok and worked for two weeks but the charging stopped working as the small metal strip for the usb charging hade fallen off it was not in charging port unless it is stuck in the strap i cannot find it surely this little metal strip should not have come off the bracelet is now useless I will send it back if i can have a return address and either a refund or another smart bracelet
M

Still not received face shields

I ordered two clear face shields in November at a cost of 39 00 I still have not received them I have sent several Emails but still had no reply The tracking system also doesn t help with the message unknown on it After receiving your message and replying Thank you for acting very quick lib giving a refund The quickness to the refund was impressive thank you
A

Follow up review

Following my review below I have provided the requested information at least twice but have not had response On the chat line I have had the same experience as another reviewer namely that no-one is available but I could leave a message Nobody has got back to me My shoes were also too small
A

comfy shoes

I ordered some comfy shoes from this company They duly arrived but although they say they are size 40 they are much smaller than my other shoes of that size I emailed them about a replacement but have not heard from them although I am emailed constantly about other products Perhaps this review will result in a response
M

BooJoy Winter Shoes

Just before Christmas I ordered a pair of BooJoy Winter Shoes size 6 They arrived just before Chrstmas but they finished up being far to small less than 6 Not wanting to waste any time I then ordered a pair of size 7 They arrived promptly but again were exactly the same size as previous I have now spent 138 with this company who are refusing to return any emails etc and again site says no one available leave a message
T

Concerning reviews

I m extremely concerned after reading these reviews Plus I m disgusted to read the company s reply to most comments is we have no record of your purchase That in itself makes me question them Normally I do my homework on a company before I buy but I admit I got sucked in by a very good ad campaign Now I m wondering if the 2 torches I ve just paid top dollar for are really just cheap knock offs They gave no info when I bought them that they would take so long to arrive or that they come from China I still haven t received them and will come back to let you know if they are cheap copies I have a feeling they will be I received my items within hours of writing the above comments So this is my opinion - the package did arrive quite fast 2 torches each came in a small case They work and go through the different lighting features like strobe s o s etc Is it the quality they advertised No I could have bought the same torch for a quarter of the price at the local hardware store So all in all there is no doubt they are a genuine company but they will sell you inferior products at a considerably higher price So DO NOT buy from them I just wasted 100 Purchased from Australia Part 2 to this ridiculousness - after reading the reply from this company 1- they did not send me a private message at all Putting my order details here seems to be the only way to respond which is ridiculous My order details - Tactical Flashlight TRD-AU01202310000005 No matter what they respond to this even if it s a return and refund doesn t change the fact they are using false advertising to sell inferior quality products at a huge price It doesn t change messing buyers around and wasting their time not to mention causing stress because you can t use your product how you wanted to because it s a cheap piece of rubbish I refuse to waste more time or energy on this Point in fact is we as consumers must take responsibility for researching thoroughly with sites like Trustpilot before we purchase anything online Every time

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