Ecomerzpro Reviews

I ordered cooling bra pro in a pack of 2 and although they are very nice the fit is terrible I have contacted customer service three times and still had no reply even though I have filled in the form on each occasion with all the information and my order number Can anyone advise me please how to get a refund I m more than happy to return them

I have given 3 stars for the speed at which the correct resolution was reached full refund received today 5 days after the issue was raised obviously not happy with the original product but once I sent photographic evidence they admitted responsibility thank you David

I bought two personal alarms 130DB The alarms are too large for two females I am requesting to return the two personal alarms Thank you P Trandal

I ordered two Ultra Air Coolers that proved to be unsatisfactory in performance but I must congratulate the customer service team who immediately resolved my problems with a swift refund of all my money with no quibbles Shame about the product efficacy but 10 out of 10 to the customer team

I purchased an Air Protect Pro to get rid of the smoke smell coming through an adjacent property but the Air Pro purifier does little to get rid of the smell which it claims it s able to do My room is not very big at all just an average sized bedroom I emailed submitted a refund request to Ecomerzpro but even though I was told I will hear within 24 hours I have heard nothing in a week which rang alarm bells in my head No reply to my messages and no information on how to return it I feel like I have been conned out of the money Please advise of next steps I can take to get a refund Update I have not heard a word back apart from the below message I did provide the ref number Air Protect Pro TRD-GB01202210000445 The ticket number submitted is 49028 Please I want a refund Update the customer services team in France called me and refunded fully me straightaway I have today received the money in my bank account It s a shame I had to post on here to get some response but I would rate customer services 5 from the moment they called me They kept in touch and refunded me I was given three options to proceed including getting a new product for free

See my review below It has finally spurred them into action They emailed me and tried calling from France - several times and they offered various options including a refund which I decided to take I now have the refund hence my better review

I ordered a doorbell and door chime The product arrived on time but unfortunately the product did not work correctly It would not connect via the wi-fi to my system despite lots and lots of attempts and following the instructions to the finest detail I contacted Ecomerzpro via email and fair play they replied immediately and were excellent at understanding my issues After i sent video evidence of the problem they offered me an alternative of replacement or refund After e mail discussions with the company they promptly refunded me for both items Cannot fault their customer service unfortunately the product not as much

I like the promptness of refund although I did not notice it in my account My fault for not recognizing it I do not like the fact that there is no clear explanation of which phone app or phone make the watch is compatible or incompatible with

The Company after sales service is excellent- cannot be faulted The door camera did not meet my particular needs as our front door gives onto the street and it was impossible to reduce the sensitivity to avoid passing pedestrians There was no quibble over my rejection of the item

Can t fault the customer service they were polite and helpful right from the start My heated jacket was far too small and I was given several options including a free replacement with no need to return the item I chose a refund instead and the money was in my bank within days still with no need to return the garment However I would advise exercising caution regarding garment sizes I chose XL instead of my normal L and received something only a very slim person would be able to wear Other than that I found the company helpful and reliable