Ecomerzpro Reviews

I like the customer service regarding their follow up I do not like the fact that the detail from the seller of the QNIX watch did not specify which phone app is compatible or not so I know whether to purchase the watch or not Great improvement is much needed regarding product information

I bought a heated waistcoat for my husband for Christmas It arrived on 5th December When he opened it on Christmas Day it was unfortunately too small for him So I contacted Ecomerzpro to see if I could organise an exchange They refused as it was over 14 days since I had received the product Explaining that it was a present which had only just been opened cut no ice I ll not be shopping with them again and wouldn t recommend them to anyone Update - I was contacted for more information which I ve provided but no contact since then So my review still stands Second update - the company have sent a new waistcoat through which is still in transit so I can t review it yet I have offered again to send the other one back but they don t wish me to do that I m very pleased that this has been resolved but disappointed that it took a public review to do that Although they stuck by the letter of their returns policy originally I think they should reconsider their deadlines around Christmas and perhaps give people a week after Christmas to contact them for exchanges

A wonderful jacket but unfortunately the size Large was far far too small for my not-so-large dad Very helpful customer services have arranged an exchange Recommend buying larger than required

Bought a Umisspro humidifier Didn t mention anywhere that you had to replace one of the parts cotton wick But they don t sell them Also states you can change the auto humidity level percentage but it s not in the instructions and I can t figure out how you can do it Thay have ignored all of my messages and it s impossible to figure out the actual name of the company Latest Sent 1st email on 15th January and this was acknowledged 2nd email on 18th January which was also acknowledged Finally got a reply after posting here Good outcome except I still don t know how to change the auto humidity setting or where to buy the replacement wicks from

We ordered 3 pairs of easy slippers and they are too small We need the next size up Are we able to return the ones we have and have the next size up sent Our invoice is TRD-CA01202111000153 - 2021-11-05Thanking you in advance for any help you can

I m correcting my original review I made an order 2 weeks ago and immediately after I received a mail stating that I ll receive a tracking number between the following 48-72hrs Since I did not receive the tracking number also tracking the order using the purchase confirmation failed constantly I thought it was a scam I received the package today I m happy to say it was NOT a scam

Bought the pro x heater and was very dissapointed with the item after several attempts at resolving my issues this company finally agreed to refund me my money I am totally happy with the resolution thanks

I Had to return an item not knowing that medically cannot use the product after explaining to the Ecom7 they got back to me promptly and where very understanding they dealt with the situation smoothly and customer service was excellent

Cutomer service the product did not meet my expectationns but credit where it is due the customer service was very good

I recently ordered 3 Nexfan air cooling units after seeing them advertised on YouTube I received 1 unit delivered after 3weeks from order which was a nice looking compact unit which was well constructed On testing the output was insufficient to cool the room but is OK as a supplementary unit to support a conventional fan I wrote to the customer service department and received a prompt reply to my request for a refund of the money paid for the 2 units that were undelivered I received confirmation from PayPal the same day informing me that the refund order had been received and would be processed shortly Thank you Christiane The service I have received suggests that the problems experienced by previous customers are being resolved and that the administration has been strengthened to avoid the frustrations of the past My experience supports the idea that the company can be trusted to resolve customer issues