Exxpozed Reviews

Worst customer service ever non existent I have been trying for 9 months to return an order which I had cancelled before it even shipped I have been emailing and leaving reviews 6 Nov 23 and 9 Dec 23 but zero help given On trustpilot I have received 2 replies that my emails will be responded to urgently I have NEVER received a reply to any of my emails I continue to receive their marketing emails even though I have unsubscribed several times This company is a nightmare

I ve never experienced such appalling customer service in my life I ve sent TWO emails requesting a refund over a month ago and guess what Not a single reply It s beyond frustrating and downright disrespectful Exxpozed are you even reading your emails or are you too busy ignoring your paying customers Do yourself a favor and steer clear of this sorry excuse for an online shop They ll gladly take your money but conveniently forget about you when it s time to provide basic customer support Absolutely disgraceful

Not good I m afraid I very rarely write reviews but on this occasion I think I will I bought a pair of Haglofs Duality shoes order that arrived in good time but minus a pair alternative insoles that should have been in the box but weren t I emailed the company asking them to send the missing parts - just an auto reply After two further non answered emails I followed their returns procedure and posted the shoes back 16 40 I know the shoes have been received by them but still no refund I have a mental picture of some poor sod in their Returns Dept drowning in a sea of boxes The company should cease taking orders for couple of weeks and pour their staff into sorting out this returns mess because there is no excuse for holding both people s money and the goods that have been returned This is bordering on the fraudulent 17 3 24 Update - on 4th March I was refunded the full price of the returned goods On 7th March I received the first non- automated email supplying me with a return postage voucher This was a bit late really as the goods were posted back at my expense weeks earlier In short I am grateful for the refund and the late gesture of prepaid postage - but the company were to slow to reply to initial emails

This shop doesn t even deserve 1 single star My order Nr EU-00115206 I have returned the goods because of eyelet defect asking for money refund After several e-mails still no feedback no answer from eXXpozed at all I would not recommend anyone buying anything from eXXpozed - unless you want to be exposed to all sorts of problems with this fraudulent shop Avoid this company at all costs It s time to start a legal procedure BTW I do NOT believe five stars reviews were written by real customers Bots or employees -

I have ordered a month ago a climbing harness and I am still waiting even for them to pack it and ship it I have been calling almost daily without getting a hold on them I sent an email and according to the automatic reply email the reply can get up to 72h due to the high volume that was 5 days ago Now reading here about everyone not getting their money back I am seeing now that I will probably not get mine either What a team of scammers

Ordered a Black Diamond hoody and transferred payment immediately I received payment reminders and responded with proof of payment Emailed twice still awaiting a refund

I made payment for this order but no contact from the company and no dispatch confirmation I have since read reviews on here so concerned Could you dispatch UK-00153382 I will of course amend review if receive item

I bought a pair of Hanwag Katni s shoes on the Exxpozed website in June of 2022 and have worn through the soles and would like them to be resoled I ve had Hanwag shoes resoled in the past with no problems and it is usually an easy process The shoes are returned to the place of purchase and then forwarded to Hanwag for resoling I have been in contact with Hanwag in this case as well and they stated the resoling could be done with no problems using that method I ve now contacted Exxpozed three or four times via email about my request but there has been no response whatsoever complete silence Until now no one from Exxpozed has bothered with anything Hanwag makes great shoes and boots and their repair and resoling service is great I will continue to buy their products but not from this seller Exxpozed in my experience leaves a lot to be desired in terms of their customer service Their prices are good but after purchase service in my experience is not

I have paid with credit that and payment did not went thru I then proceed to do bank transfer with the order number in the bank transfer details eXXpozed keeps saying that I did not pay and refuse to return my money Phone support does not work Emails are not being responded It is a scam

The return policy outside Germany foresees that the shipping cost are for the buyer account cost of shipping for their location are very high and you realize this only when you need to ship back goods therefore is almost impossible to return the good and get your money back with a reasonable shipping cost Example bought goods for almost 500 euro needed to return part of it worth around 350 euro cost of shipping back was indicated by DHL around 250euro in this situation what to do just keep unwanted goods Very bad and not transparent policy I will refrain in the future to buy from them