Lieferando Reviews

Whenever i want to order with this Service it says Restaurant closed i should Check tomorrow or Pick another one So i have to take the Phone and call the Restaurant that they can bring me Food I can t understand that nonsenseEdit If they Close themself for Lieferando why so they take Orders by Phone I will ask them next time till then 1- 3 Stars

Unfortunatelly with maestro card cannot be paid There are other fancy paying methods but taken into consideration that 90 of germany posess a maestro card it is losing business opportunity

The predicted time of delivery is sometimes not as promised Unlike doordash in the US you cannot follow up the position of the delivery guy

They are the worst I have never had such an experience with an online payment they charged me but never sent the order to the restaurant I wrote them a few times to refund me but they did not bother to even answer If you want to lose your money for no reason order food from this websiteUpdate After this comment they contacted me and refunded the money

Gut

Edit 6 days later after 3 e-mails and 1 review Lieferando eventually refunded the charges for undelivered items plus a 10 discount code Their customer support have declined dramatically since ca a month ago For example my last order 9UAGLR was delivered missing 2 items I contacted the support twice via their Help Center and at their email support at liefrando de only to get a generic reply 3 days later saying that they are missing some information and ask me to explain my request in detail What more details could they possibly need to process the refund for undelivered items besides the order number and the name of undelivered items already detailed in my previous communication with them Am I supposed to provide the explanation of why my order wasn t delivered as I ordered it and as they charged me for it I can see already from their generic replies to previous reviews here that I ll be most likely replied to here by another Please contact support at liefrando de Well I already did trice in vain and here they have the order number and date which they can look up in their system and follow up on the case if they actually care

The order 6 G V M N V 6GVMNVWhich was made on 09 05 23 at the restaurant La CiabatteriaWas wrong I ordered a salami pizza and got a salami pepperoni pizza so I am asking the restaurant to explain why they delivered the wrong pizza and compensation for this mistake Best regards Nepumuk Brabender

Generally a good service better than many different accounts at individual restaurants Sometimes customer service is slow if a restaurant does not deliver but a simple and easy service for food delivery

The lieferando service is great What would make a 5 star rating is if more restaurants not only take-aways would join Lieferando This was a difference between Lieferando and Deliveroo or Foodora

Update problem was solved accordingly through this channel and the email customer support thank you I had 25 credit in the account in Pay for business option for my company and it disappeared It was given by my company and I tried to use it the whole day but the application suddenly took the credit out of my account I communicated with customer care since the very same day I had the issue December 10th and I haven t received any proper response just templates to ask me to write again my issue and today after 19 days they wrote me that they don t have any solution for me I find it really disrespectful and an awful service from this company I don t recommend it at all to anyone as they don t solve anything and don t care about their clients Case I created through their customer care vnieEDF5 and A6ocRXB2