Lieferando Reviews

L

Lee Vemee

2 years ago

We waited over an hour and got the

We waited over an hour and got the wrong order apparently the computer wasn t working correctly We did got an sorry gift wich I thought was really nice

S

Seif Allah Tarhouni

2 years ago

The driver gave away my order

The driver gave away my order to a man in front of my building in the best case or they just stole it and lied in the worst case But support initiated a refund and gave me a voucher on top Still disappointed but at least support was good

J

John

2 years ago

Acceptable and prompt customer service but an underwhelming website experience

I ordered a meal with a restaurant that I have ordered with previously and expected there to be no problems However something went wrong when my order was communicated between Lieferservice and the restaurant My address was not received properly by the restaurant and ultimately this somehow led to the order being misplaced I never received the food I had ordered and paid for However Lieferservice contacted me promptly promising a refund and I am satisfied by that

M

Martina

2 years ago

More support needed

The interface is simple and works fine The last couple of days I couldn t log in in the app but I can still order so it didn t bother me What bothers me a lot is that you don t receive a lot support if something goes wrong for example when a restaurant never brings you an order you wait for ages for an order that will never come and then wait a long for the money to get back to your credit card and in all the non receiving you order you are supposed to call the restaurant and arrange it yourself it shouldn t be like that

M

Marco Rizzotti

2 years ago

improvable UX UI

Deliveroo had a way better interface and user experience It was easier to check for the food because there were pictures of all the different dishes also it was easier to look for a specific food you were interested to find Overall the app needs a huge improvement from the UX UI experience

B

Bartu

2 years ago

Money taken no food no refund

Ordered food and paid using paypal didn t receive my food called the restaurant and was told that they never received my order The money has been taken from my paypal I contacted Lieferando support on 27 10 2017 regarding this issue I am yet to receive a reply from them on this EDIT Changed the rating and edited the review slightly after the situation has been resolved thanks for the customer representatives that helped solve the problem

M

Michele

2 years ago

Unreliable

Unreliable times of delivery Unreliable restaurants Happened more than once that my order was forgotten or not delivered because the delivery guy was lazy to call the number and ask The restaurants are not able to cooperate when asked about the copy of the receipts or about the status of the order

V

VanValdenburg

2 years ago

when it works it s okay

when it works it s okay when it doesn t it s horrible nobody wants cold food On one hand there is way more restaurants you can order now On the other hand the service of the restaurants that have native delivery is always better than Lieferando When you can just go to your restaurant by yourself and order for takeaway It will most likely be faster and you def get a hot meal

N

No One

2 years ago

Service improves in the face of bad ratings

Map tracker is useless they offer vouchers for stamps that only end up not working then offer you vouchers that are worth less to make up for it Note that these also don t work Edit My voucher issue has been resolved quickly my rating was previously one star I will continue to use this app now unless something else comes up I can t say I recommend not using it but I don t necessarily recommend it either

T

Torsten Kiene

2 years ago

Driver mixed orders in delivery

Driver mixed orders in delivery There has been no support We have had food we did not like at a price we did not pay Never again LIEFERANDO Afterwards Lieferando has been corporative and has refunded the price Thanks

Rated 3.53 out of 5 by 135 Happy Customers

We waited over an hour and got the

The driver gave away my order

Acceptable and prompt customer service but an underwhelming website experience

More support needed

improvable UX UI

Money taken no food no refund

Unreliable

when it works it s okay

Service improves in the face of bad ratings

Driver mixed orders in delivery

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