Matki Reviews

Luxury shower screens and trays – British made | Matki

matki.co.uk
4.04
85 reviews
Great Rating
Based on 85 user experiences

Rated 4.04 out of 5 by 85 Happy Customers

70.6%
4.7%
1.2%
4.7%
18.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 85 reviews

Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.

What customers love
  • Excellent customer service
  • Fast problem resolution
  • Helpful technical support
  • Spare parts availability
Common concerns
  • Expensive pricing
  • Delivery delays
  • Defective parts
  • Installation issues

Last updated 4 days ago

J

Great service with correct parts

Alan Wilson of Matki s service operation came and completed a service first since installation 10 years ago Excellent that a product of that age still had all required parts at hand Quick and skilled update means that 470 00 was well spent En-suite left clean and tidy and explanation of what had been done together with advice on keeping drain clear was valued Will use again on second Matki shower when needed
T

Great teamwork finding spare parts

Fabulous service from the technical team and customer service folks at Matki today Helped me identify and find a replacement part for my older model of shower tray drain today Quick and efficient teamwork all round Thank you so much
E

To Lucas and colleagues

To Lucas and colleaguesThank you so much for your help We ordered replacement seals for our shower cubicle - a quick and easy process with the information you provided - and the seals are now fitted When I phoned to place the order the person I spoke instantly knew my name We also bought a new shower The bathroom looks sparkling and fresh now good as new Many thanks for excellent service Elaine Howells
R

Excellent service from Esme

I never write reviews however the service I received today over the phone from Esme in technical support was outstanding She found the part for my over 12 year old Matki shower within minutes I have been trying to source this for many months from elsewhere with no luck It absolutely made my day
A

Fantastic service

Wow what a fantastic company to deal with Esme - a star She read my email on Monday about an issue I had with a shower strip on the bottom of my shower door she responded same day asking for my address and saying they would send me on with their complements It arrived on Wednesday IF only every company responded with such efficiency As for Matki don t loose the wonderful Esme you should be really proud to have such a great employee working for you Thank you
A

Great after sales

Whilst more expensive than I originally planned I am delighted I purchased a Matki enclosure and tray We did have a couple of issues in fitting and needing a replacement part but this was dealt with incredibly promptly and efficiently Hats off to Lucas in after sales technical Thank you
S

I bought 3 showers from Matki Yate in 2005

I bought 3 showers from Matki Yate in 2005 I have one walk in in my ensuite bedroom upstairs and a classica with black granite tray in my summer house on the jetty in my garden by the sea and now taking out my corner bath to insert my last shower which is in glass with gold is right hand opening and plain white granite shower tray errecting it this month has been wrapped in garage good as new so excited to install and take out corner bath bought large head shower sprays all as good as new
G

Excellent products and customer service

We recently bought a Matki shower base and sliding door from The Bathroom Company at Roseburn Edinburgh and had them installed by another company We had issues releasing the catch on the inner shower door at the bottom for cleaning and contacted Mark at TBC He called Matki and the next day we were contacted by Alastair the Matki representative who came along and showed us what to do Excellent service from both Matki and The Bathroom Company Thank you
N

Problem with water leaking from shower door

We experienced water leaking and door did not shut properly after Matki Eclipse Recess Hinged door had been installed by our builder It finally required 3 visits with new parts etc I had found excellent customer services from Caroline about sorting out the problems and arranging engineer visits Caroline was very prompt with her effective responses Everything went smoothly with booking and arrival time etc The engineer Spencer was very helpful very polite and very professional I am very happy with Matki Customer Services and highly recommended Matki Thank you Caroline and Spencer
D

Matki showers

Matki showers are something different and mine is an amazing shape to fit in my bathroom I was delighted with the customer support I experienced today when one of their engineers Alan came to update a part on my shower which I have had for some years He was polite friendly and efficient completing the task quickly and efficiently I am most impressed with the firm its designs and its staff

About Matki

Luxury shower screens, bespoke shower trays and elegant wet room panels. At Matki we create products which are different by design.

United States

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