Matki Reviews

Luxury shower screens and trays – British made | Matki

matki.co.uk
4.04
85 reviews
Great Rating
Based on 85 user experiences

Rated 4.04 out of 5 by 85 Happy Customers

70.6%
4.7%
1.2%
4.7%
18.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 85 reviews

Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.

What customers love
  • Excellent customer service
  • Fast problem resolution
  • Helpful technical support
  • Spare parts availability
Common concerns
  • Expensive pricing
  • Delivery delays
  • Defective parts
  • Installation issues

Last updated 4 days ago

C

Great service

Great service Josh was helpful friendly and efficient in sourcing a replacement part by return of post following my enquiry
G

Great problem resolution

A very big thank you to Kelly in after sales We had a very specific need for a shower tray that the Matki bespoke shower tray resolved As is almost always the case there were problems with the bathroom project and there was mistake made on the drawings for the bespoke shower tray so that when it was delivered it didn t quite fit Kelly moved heaven and earth to get a replacement made and sent out before christmas and in time for my contractors to fit it With regards to the quality I m surprised about any negative reviews as the quality and finish of the product is first class
J

Excellent customer service

Sent an email on Saturday and Lucas replied on Monday providing all the information I had requested for spare parts and a reference number and telephone number to call if I wanted to place an order So impressed with service Thanks to Lucas and the customer services team
M

Excellent customer service - great availability of spares

Excellent customer service Ordered several spares for a shower which was over 15 years old Parts available very quick turnaround The customer service team is very responsive and impressed that spares are still readily available Would recommend Matki for anybody thinking of a high quality product
S

Amazing Customer Service

Sent an email on 29 01 2025 Lucas replied also on 29 01 2025 providing all the information I needed a quoted price for the spare parts who to call and a quote reference number that I could use to place the order Contacted customer service team placed my order and paid All completed in the same one hour time frame Advised that my order will be delivered within a few business days Very impressed with this service Shout out to Lucas and the customer services team Well done Matki

About Matki

Luxury shower screens, bespoke shower trays and elegant wet room panels. At Matki we create products which are different by design.

United States

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