Nintendo Reviews

Nintendo UK's official site

nintendo.co.uk
3.59
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.59 out of 5 by 124 Happy Customers

48.4%
10.5%
8.9%
16.1%
16.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 124 reviews

Customer feedback highlights fast delivery and helpful support as recurring strengths, while pricing concerns and repair service issues appear frequently. Many reviews praise timely dispatch and tracking, with positive comments on product quality and service reliability. Conversely, several customers report expensive costs, delayed or problematic repairs, and occasional fulfillment errors. The overall experience reflects satisfaction with speed and support, tempered by cost and service consistency concerns.

What customers love
  • Great product quality
  • Helpful customer service
  • Easy tracking
  • Good packaging
Common concerns
  • Expensive pricing
  • Repair issues
  • Wrong items sent
  • Poor warranty handling

Last updated 1 week ago

M

Wii sports is the best game

Nintendo is the best company for video games if you want interactive experiences for example I remember back in the day playing wii boxing all the time What a game wii sports was
S

Repair

My experince with Nintendo repair was brilliant my joycon broke while I was playing Fortnite I sent it off to Nintendo repair just got an email in less than stating its been repaired Thank you Nintendo
A

Nintendo Switch OLED arrived Next Day

After ordering my Nintendo Switch OLED from the UK Nintendo store and then reading some of these reviews I felt a bit anxious about my order But to be honest most people don t always post a positive review but always seem to post a negative one - understandable Anyway I ordered my white switch OLED after them coming back in stock on the official UK Ninetendo store and can honestly say I am happy I did Order placed on Friday at 6pm so obviously wouldn t ship until Monday Received confirmation Monday afternoon it had shipped and received full info from DPD regarding the shipment with an hour slot arrived about 9 30am Tuesday No complaints at all I appreciate others poor dealings with Nintendo but after reading alot of these reviews and feeling a little skeptical fortunately I had a very positive experience
S

Quick reply and repair

My left Joy con on my switch was drifting quite badly to the point where I couldn t play my game anymore so I contacted customer service on Nintendo First they gave me a list of tips to try at home and if they don t work Well nothing worked so I arranged a repair UPS arrived the next to collect my joy cons and I had a response from the repair team within a few days My drift was fixed and promptly returned to me Thank you soo much
M

Absolutely fantastic service

Absolutely fantastic service - my joy con developed a fault 4 years after I purchased it I reported it to Nintendo and they sent a UPS person the next day to collect it Within a week they had fixed it completely free of charge and returned it to me with a new 12 month warranty This is excellent customer service - I expected to pay a small sum for the repair given that the joy con was 4 years old but they didn t charge for anything I don t normally write reviews on here but I was really impressed with the service I received
C

Smooth ordering process and quick delivery

I ordered a Switch bundle for my son s birthday but got really nervous after I read the reviews on here but I must say that the order went perfectly Took 2 days to dispatch but once it did I received the delivery the next morning I emailed customer service on the 2nd day after ordering to query when dispatch would be and they responded quickly I found them to be really helpful The order was well packaged and I got a great deal
A

Nintendo UK Technical Team

This review is for Nintendo UK Technical Team I bought 4 joycons back in 2018 recently they all played up with drifting in game mode Nintendo were first class They sent me a UPS collection postage free repaired my items for free and sent them back the same day for free Lot s of negative comments here and i cannot vouch for their experience as i am sure they have their reasons what i can say is my experience here has been great Thank you Nintendo Tech team
A

Nintendo switch lite arrived within 2 days

I was really worried about the delivery after reading the reviews on here I looked on Trustpilot after placing my order so at first thought I might not receive it I ordered a Nintendo Switch Lite Pokemon console on Thursday and it arrived today in two days DPD delivery I was able to track it so knew exact hour it was being delivered Hopefully the bad reviews were due to Black Friday sales volume Ordered here as it was the cheapest price I could find online
S

Never had a problem ordering from

Never had a problem ordering from Nintendo i always pre order games and they come on release day ive also brought other things and they have always delivered my items on time I never go anywhere else when it comes to certain games as I ve known other company s such as amazon etc that fail to deliver pre order items on release dayI will always order from Nintendo
E

Joy Con Drift

Nintendo controllers had really bad drfit and one fell off my nintendo and broke because of it I sent it to Nintendo with only the date i bought the controller but without proof of purchase and serial number since i lost them but they fixed both joy cons including the broken one and gave me an extra 1 year warranty for both Very satisfied

About Nintendo

Discover Nintendo Switch, Nintendo 3DS, Nintendo 2DS, Wii U and amiibo. Get console support, games info, Nintendo news and learn about My Nintendo.

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