Nintendo Reviews

Nintendo UK's official site

nintendo.co.uk
3.59
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.59 out of 5 by 124 Happy Customers

48.4%
10.5%
8.9%
16.1%
16.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 124 reviews

Customer feedback highlights fast delivery and helpful support as recurring strengths, while pricing concerns and repair service issues appear frequently. Many reviews praise timely dispatch and tracking, with positive comments on product quality and service reliability. Conversely, several customers report expensive costs, delayed or problematic repairs, and occasional fulfillment errors. The overall experience reflects satisfaction with speed and support, tempered by cost and service consistency concerns.

What customers love
  • Great product quality
  • Helpful customer service
  • Easy tracking
  • Good packaging
Common concerns
  • Expensive pricing
  • Repair issues
  • Wrong items sent
  • Poor warranty handling

Last updated 1 week ago

R

Easy pleasant experience

Had an issue with Switch Joycon drift Raised a support ticket sent it off From sending to receiving it back took about 2 3 weeks Good communication I had a query midway through and that was answered straight away After reading reviews I was expecting a nightmare
U

The reviews had me worried but i took

The reviews had me worried but i took the risk anyway i genuinely feel bad for all the people that have had a negative experience I ordered my switch lite last night and got it at 2pm the next day The service was fast and now I can get to playing animal crossing
H

Absolutely first class experience

Absolutely first class experience ordering two Nintendo switch neons only yesterday afternoon Both received this evening via Hermes as promised and shown by tracking Relieved as I had read poor reviews but I have to hand it to Nintendo - they really came up trumps for me
D

A great game company

Based on owning a Wii U and a 3DS and several previous consoles I cannot recommend Nintendo highly enough producing some of the very best games As for customer loyalty I couldn t be happier the numerous deals they had on throughout the last couple of years as part of club Nintendo is great Free games all of exceptional quality reward points for registering games which you can use to redeem gifts Well done Nintendo well done indeed
R

I ve been with Nintendo since N64

I ve been with Nintendo since the Nintendo 64 as that was my first console I ve never been let down by them once I ve bought stuff from the official UK store 2-3 times and Hyrule Warriors Legends arrived a week early which was great I do highly recommend as staff are friendly and they do care about customers
Z

Fantastic service

Fantastic service Easy to order items were dispatched before 24hrs with tracked delivery and messages to let you know exactly where the parcel is and when it will arrive Really pleased would definitely recommend On arrival items were well packed and in perfect condition will definitely be shopping here again
J

10 out of 10 Very Good

Placed my order at 22 30 on the evening arrived the next day at 12 00 in the afternoon Wow Super fast delivery with great updates on where my parcel was Included an Amiibo Amiibo cards and a bag Packaged very well Lots of padding and protection Amiibo box was in great condition no bends Would 100 use the Offical Nintendo Store UK again Thanks Nintendo happy customer
A

Excellent next day delivery- recommended

Used the Official Nintendo Store UK for amiibos before and seemed good delivery in around 3 working days However I am extremely impressed with my recent order of a Nintendo switch lite console which was ordered for my daughters birthday Ordered on a Thursday at 3pm and it arrived the next day just after 2pm With the current pandemic in April 2020 that is extremely impressive I know it s run by The Hut but they deserve an excellent so well down to everyone there
E

Very happy customer

After seeing so many negative reviews I was worried about ordering from Nintendo However I placed my order on the 30th of April the switch sold out in seconds but I managed to get my order through I spoke via my account to ensure my order was confirmed and everyone I spoke to was very helpful My order was despatched via royal mail on the 4th and arrived today I m very impressed considering the stock issues with the switch plus the pandemic A very happy customer
L

Fab service

Fab serviceI ordered a switch lite bundle at 5pm on a sunday 19th April and it was delivered to me at 10 30am Monday 20th April cannot fault the service and the postage was free as my purchase was over 200 - excellent I was very worried when I read the other negative reviews but I m not sure they are genuine as they keep mentioning paying for postage on switches but they are all over the free postage threshold so wouldn t be charged anyway

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Discover Nintendo Switch, Nintendo 3DS, Nintendo 2DS, Wii U and amiibo. Get console support, games info, Nintendo news and learn about My Nintendo.

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