Octopus Reviews

The support from customer service was helpful although I felt that they did not take responsibility for who what caused the problem in the first place In fact it felt as if I was being blamed for what went wrong That I had to call customer service was entirely down to my energy supplier giving me a bill for over 3000 No one contacted me to suggest that there may be a problem and when I contacted them they required quite a bit of information to put this right Ultimately the problem was solved nothing bad happened- hence three stars

I have sent several emails re my smart meter ILH not working and still not been fixed now my account looks like I m in credit which is not true as you haven t taken a meter reading or do a bill for me

Farheen was very helpful and deslt with my queries well However it took me several attempts to get through on the phone and I was also cut off while speaking with my first advisor It was also hard to hear Farheen because the background noise of other advisors speaking with customers was quite loud

I ve been trying to get on O Go for almost 5 months have been asked by numerous associates for information but nothing has happened until Mike made it happen thankyou But would you believe now away for three months so can t takeadvsntsge of the reduced price

I have regularly switched suppliers in the past but since the energy crisis I had to stay with one company As soon as it became possible I switched to Octopus but it has been far from smooth I have lost count of the amount of phone calls I have had to make to sort out meter readings and switching over I joined via the refer a friend scheme referred by my Dad last November but I have had to pester several times to ask why we still hadn t received the 50 each Eventually today I spoke to someone who had to apply the 50 to my account manually She said my dad would be getting his today too but he hasn t so that means another long call on Monday And it annoys me when you are on hold and they say send an email it will be answered quicker I have sent many emails over this period and very few have received an email Thankfully I am happy with their tariffs but make sure it s worth your while before putting yourself through the mither of switching

I find Octopus very responsive when contacting them They reply very quickly and promise to rectify the problem within weeks However my Smart meter has not been working since middle of 2023 and despite reporting the issue many times the problem has still not been resolved and Octopus cannot send me up to date bills with half hourly meter readings

3 months ago my meters stopped transmitting data to Octopus Energy I have phoned and emailed on numerous occasions without success I was initially told that the meters needed to be replaced despite these meters being installed only 18 months ago I was then informed weeks later that this was not now the case and that this issue would be escalated to the metering dept I have now been informed by a field support specialist that they are currently looking into when we can next get an engineer out to you This isn t good enough really A poor show by Octopus metering dept escallating dept field support Which ever

Carla was very helpful in that my new smart meter has not been connected this is since November I have been in touch with Octopus in December with no success but Carla did give me a phone number for their Remote people who would probably talk me through the process of connecting my meter On telephoning the number I was put through to someone s voice mail on a mobile number so I ended the call My meter is still not registered

following MONTHS of asking for a new electricity meter to replace the one that had stopped functioning Finally on November 16th 2023 an engineering came and fitted a new one which up till now appears to be working well Once again I m able to submit an accurate regular meter reading and for this I m grateful Up till the time that my old meter failed I was completely satisfied being able to submit a regular reading and I m hoping that from now on I ll be able to do so once again Thank you Piper for asking ask me once again in about six months time Best Regards Geoff Wilding

The company itself has provided energy at an efficient price and I have saved money in my bills My only slight is for a company priding themselves on their customer services customer services never followed through with their intentions I had issues if an engineer not showing up to install a smart meter a few months ago Email customer services who apologised and offered a credit back on my bill for the next month They seemed to have said all the right words but the credit back on the bill never happened So unfortunately I won t be rating 5 stars because it s not a nice feeling to be let down twice