Octopus Reviews

Octopus Energy: The only Which? recommended energy supplier

octopus.energy
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
P

Connor was superb

Connor was superb demonstrated great product knowledge said he would get this fixed today I had an email confirmation that the problem was fixed within 2 hours Excellent customer service and clearly a top call handler
H

MEL B was the agent I spoke with today

MEL B was the agent I spoke with today to switch from Scottish Power over to Octopus She was fantastic professional clear and concise She made what would normally be a stressful experience very easy Highly recommend Octopus Fantastic customer support
L

I have just switched to Octopus the

I have just switched to Octopus the process was carried out by Sam The process was very clear surprisingly simple Sam took time to answer my questions ensured she had a note of any special requirements I had The following e mails were very clear it all took around 10 minutes
F

Speedy friendly and everything dealt with in one call

It s my first time calling Octopus and I feel other companies could learn from it Despite being warned that the call centre was busy after only a short wait two songs worth I was connected to Nermin who swiftly helped me to resolve my growing number of questions random things I was remembering that had crossed my mind to ask over the past few weeks My initial query was one that needed emailing off for a response This response came swiftly and by the time I had 1 enquired about my balance 2 asked for a had processed a partial refund 3 had my email address updated on the system 4 enquired regarding any better tariffs for my usage we knew the answer to my initial query and I was able to tick it completely off my to-do list All in all a super experience Friendly swift thorough and responsive call
O

Octopus Energy

Octopus Energy really has excellent customer service as well as being on top of the latest technology and a great variety of energy plans to fit just about every need I particularly enjoy the fact that you often end up talking to the same persons in customer service thanks to a system where a small team services a small region Teleri who I spoke to today was friendly professional and efficient My questions were resolved quickly and well with no time wasted
E

5 customer service

I phoned up Octopus today about a discrepancy with my gas provision Sahal was supporting me with this and I can t sing his praises enough He was so helpful and kind He got to the bottom of the issue so quickly and explained it in such a way I could understand without resorting to any jargon or causing confusion on my part He honestly made me feel so relaxed about the situation and I feel totally confident that the issue is resolved now This is what I love about Octopus their customer service really is 5 And again big shout out to Sahal he s great at what he does Thanks again man
D

great experience

The person that took my call was really patient explained things clearly and got what I needed done Great experience I hate making phone calls as I am autistic and struggle with listening and sometimes understanding but I wouldn t hesitate to call again
B

Excellent Customer Service

Bazz in your customer service department was very helpful as to my enquiries about my recent application for a new heat pump Anything that he was unsure of was checked out thoroughly and he was able to access the answers for to the point he rang me back a few minutes later to reassure me Bazz was fully professional and I am one happy customer Thank you
T

Harvey was very efficient at giving me

Harvey was very efficient at giving me all the important details about my switch to Octopus energy today It was very good to speak with someone based in England who gave very clear instructions and answers to all my questions I feel reassured that I have made the correct choice
Z

5 Star Service

5 Star ServiceGabriel could not have been more helpful My query was dealt with quickly and efficiently and I could see the request was actioned immediately via the online portal So refreshing to speak to someone who was friendly and personable and also resolved my issue so quickly

About Octopus

The UK's most awarded energy supplier. We're doing energy better - for you and the environment.

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