Pattinson Reviews

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pattinson.co.uk
3.74
118 reviews
Great Rating
Based on 118 user experiences

Rated 3.74 out of 5 by 118 Happy Customers

50.8%
16.9%
4.2%
11%
16.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 118 reviews

Overwhelmingly positive reviews praise Pattinson's for professional service, effective communication, and successful property transactions across multiple branches. Many clients highlight specific agents by name for going above and beyond, though a minority of negative reviews cite poor communication, high fees, and issues with recommended solicitors. The majority of experiences describe the process as efficient, stress-free, and reliable.

What customers love
  • Successful sales
  • Helpful agents
  • Efficient process
Common concerns
  • High fees
  • Bad solicitors
  • Misleading auctions
  • Rental issues

Last updated 1 week ago

C

Friendly team

The agents at Pattinson s have been so friendly during our search for a rental property They have been accommodating and considerate of our circumstance moving from Edinburgh to Newcastle Which has made the process of finding a tenancy less stressful I have kept in contact with one agent in particular Jessica who has been fab at keeping me updated with each property
Y

Not quick to respond

I have a property that is fully-managed by Pattinsons and l have been with them for 4 years now The sales team in head office is excellent in that they always updated me on any information and l was quite pleased with their speed in finding tenants for me However l had one really bad experience that happened during lock-down The next door neighbour alerted the branch in Bedlington that the smoke alarm was ringing at 9-10am after the tenants had just moved out and the staff rung me while l was at work I was a pharmacist and as a healthcare worker l was at work full-time despite there was a lock-down The staff said that she can t open branch to get to the keys to switch off the alarm as being in lock-down although the laws
L

The Forest Hall branch were excellent

The Forest Hall branch were excellent especially Donna who had to deal with the sellers solicitor Bindman of Gateshead At times I did not think our purchase would complete but with her patience and great communication between the seller and solicitor we eventually completed even though this was later than we hoped Thanks to Donna Joanne and Paula
C

Looking for a new home

I have been using this agency to find a property They have been very proactive in sending me properties within my price range and area specified Also been quick acting when I have wanted to arrange a viewing This is to Claire in particular thank you for listening to my needs and acting in accordance However all other staff I have interacted with have been just as friendly and professional So even if I don t end up finding my home with you I thank you massively for the help and care so far
D

Experience with Pattinson

My experience with Pattinson was great Although it started slow but on review Helen Widdowson was understanding and supportive and in fact managed to bring a buyer in within a week s time which was amazing Thank you Helen and team for getting us sold and move into our new nest Happy days and best wishes Rebecca Gill
C

I just wanted to take the chance to

I just wanted to take the chance to personally thank Eloise Wallace for her help in finding me new tenants She was very friendly and professional a pleasure to deal with
N

Pattinsons YES Recommended solicitor NO

Pattinsons auction was not to be faulted The live auction had me kept up to date through phonecalls and made everything easy Especially when agreed to close the auction early on my property But DO NOT USE their solicitors Bridgeview Law This isnt really against pattinsons as so I ve been told they are under review by them But get your own solicitor and the process will be completed as easy as ever
A

Maurice was fantastic when push came to

Maurice was fantastic when push came to shove he was brilliant in advising me on how to handle the auction process Thank you
N

Exceptional service

The service we received was second-to-none from the initial phone calls to finalising our lease Sara Alison and Stephanie particularly were great They kept us informed every step of the way either by telephone or email Can t thank them enough
B

Amazing Professional Estate Agents

Amazing professional estate agents and have no hesitation recommending to all future sellersOn the market within the day and accompanied viewings the same week Thank you TerriFew hiccups on the way primarily caused by solicitors but Marion in the Blyth office guided me all the way and had the patience of a saint as I was not the easiest seller She went out of her way to help me near completion that saved me a lot of stress I really appreciated all that she didPleasantly surprised at how reasonable the final invoice was as the first sale fell through

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