


Based on authentic user experiences
Michael Toumazou
6777 reviews
N/A
6 months ago
Shepherds Bush Housing Group
Shepherds Bush Housing Group - is the worse service anyone could experience A team of incompetent people from the top to the bottom Awful Irresponsible Corrupt Scam They do not care even if you complained million times or write the worse review
RB
6777 reviews
N/A
6 months ago
No words to describe how disgusting this HA is
There needs to be a minus here as this HA deserves less than 0 I have had issues in my home for over 10 years and they have sent person after person to look at the same things and then nothing gets done They are avoidant dishonest and have no regard for the emotional and physical wellbeing of tenants I have been in my home for over 20 years and because I put in formal complaints they sent people out who surveyed my home and recommended many different repairs and improvements that were needed They wrote to me listing everything they would be doing and then did not progress anything I complained again and they have written to me today stating they have carried out an options appraisal to look at various criteria to assess the viability of the property and to this end they will not be going forward with any future investment work whilst they assess my home for POSSIBLE DISPOSAL They do not want to pay for the repairs or improvements so they are trying to make me lose my home the home my children grew up in the home I have lived in for so long and had never intended to leave I am completely devastated and cannot emphasise how much this is going to impact my mental health and my children s stability I will be seeking legal advice writing to my MP and speaking to the papers and TV if I have to They have no regard for Article 8 - a right to family life and a home and I will be doing whatever is necessary to expose them and their abysmal service As others have said before me AVOID AVOID AVOID
Allie
6777 reviews
N/A
6 months ago
I can t explain fully in words how
I can t explain fully in words how unprofessional incompetent and unhelpful this housing association is I am saddened at the way I have been treated I moved into a SBHG property by way of a mutual exchange On my first night I was bombarded by a barrage of unwelcomed rodents Then within the first year I was evacuated twice because of toxic fumes apparently coming through the pipes from previous works carried out on a condemned property below This resulted in my whole family being treated in hospital and some of my children and myself coughing up blood The fireman likened the fumes to inhaling acid SBHG are always on a defensive and can never apologise or own up to their inadequacies Our family have no closure and I just don t feel safe here I have since been hospitalised again with breathing difficulties and I was prescribed inhalers I am looking for another property but it is so hard to find one that suits a family of our size Prior to moving here the only time I had ever been hospitalised in my life was to give birth Can you imagine I was even told by their surveyor that our home isn t adequately protected from fire because of the huge gaps under the doors and the gaps in between our floorboards wouldn t protect us if a fire broke out in the property below SBHG have taken no responsibility for this and have said we have to replace the doors ourselves and if they assess the floorboards they will not replace any damage made to our carpets or flooring I am usually a strong character but the treatment we have been given from SBHG has left me feeling anxious and depressed At times even suicidal I feel like I have failed my family by moving here and my youngest children are always coming down with unexplained coughs Unless we leave all our windows open during the day and night we wake up feeling unwell We maintain our home well and it is a lovely property but SBHG do not accept responsibility when things go wrong They do not care about families and their wellbeing And their health and safety is ridiculous Repairs are never completed on time and if they are completed they are of a very low standard by inexperienced workmen I would never recommend SBHG to friends or family and if I could give ZERO stars I would I wish I was in the position to just move to a safe and more suitable property I feel heartbroken to say the least My children are so important to me and I just want them to grow up happy and healthy and in a safe environment to thrive but SBHG don t care about that
Ha
6777 reviews
N/A
6 months ago
So amazing to be free from the hands of
So amazing to be free from the hands of SBHA I said it 6 years ago and no one listened to me that this Housing Association was rotten to the core and that they were probably the worse Housing Association in the Country The proof is in my historical Housing file which all tenants are allowed to ask for under the Freedom of Information Act And I highly recommend that if you are outraged by them put in you FOI request without delay When my file was handed over to me thier imcompitence was clear again as the not only sent me my file of nearly all communications but they accidentally sent me copies of thier own internal communications between different corrupted staff members and departments and emails sent from the lying tenant above my flat who was demanding my arrest It all made sense once that file arrived and it was clear no matter how vulnerable and sick I had become living with 4years of harassment by abusive neigbours they had decided to attack me and they used to Police to validate thier lies and the repugnant upstairs neighbours one who believed she owned the whole property and for my entire tenancy I was allowed to be continually harassed and verbally abused even threatened That was on top of the deliberate act of the neighbour causing a flood that would evolve to my home being saturated and covered in black mould I had all medical advisers and other outside agencies agreeing that my living conditions were unacceptable and dangerous to my life And even when I turned to the Surveyor at Hammersmith and Fulham Council but SBHA refused to co operate they had a plan to have me arrested to have me deemed as a terrorist at the property by providing false statements from the evil neighbours the link between tenants HA staff especially the dire and abusive ASB gang they had in place along with the Police meeting all together to plan what day I could be arrested When it didnt happen the vile tennant emailed her bitter complaint to the asb team the morning after the meeting and the HA asb team assured her that an arrest would be made For 2 years my asb complaints never responded too but ignored this lying tenants all taken seriously to enable this perverted Housing Association to form a false legal claim against me to have me made homeless They got what they wanted And had me arrested in a humiliating way just 12 hours after being released from hospital and they got thier day in court and were believed and I was made out to be a monster of huge proportion Looking back at this in the end this dismal nightmare of being held a prisoner in a home under Shephards Bush Housing killing machine I m so grateful it s now a part of my experience This is obviously still happening to many tenants and has got even worse Surely isnt it time that the hundreds of victims now need to form a Group get a Solucitor on your side and have this grossly negligent Housing Association with a history of neglect of abuse and corruption be brought to a stop And hopefully this should raise awareness to Parliment itself to intervene and opening a full outside enquiry to the practices of Housing Authorities such as this leading home wreckers that Shephards Bush Housing really are Dont be afraid to stand up to the Goliath they are and have been At the end of the day they might even threaten you with eviction and call you names because you have had the courage to confront them and even if the end result is you lose your home trust me you will be 100 better off in the long term My sentence with them was a 4 5 year hell And it s about time they got thier comuppance and were exposed for who they really are And they have the ordasity to call themselves a charity A charity of deception of hate with a history of causing greif and heartache to thier victims
Davy Vincent
6777 reviews
N/A
6 months ago
THESE ARE THE WORST ORGANISATION TO
THESE ARE THE WORST ORGANISATION TO DEAL WITH AS A PRIVATE LANDLORD THEY DO NOT RESPOND TO CALLS OR EMAILS ONE OF THERE TENANTS VACATED ONE OF MY PROPERTIES WHICH WAS JUST RENOVATED BRAND NEW LEFT IT LIKE A BOMB WENT OFF THEY REFUSE TO REINSTATE IT I WILL NOTIFY ALL THE OTHER LANDLORDS I KNOW TO STAY CLEAR OF THESE CLOWNS
Davy Vincent
6777 reviews
N/A
6 months ago
Probably the worse Housing Association in this country
They have no regard for their tennants or leaseholders in my opinion I am in full agreement with all the other poor reviews posted Such inertia is quite telling impossible to get hold off no one calls you back-ever Glad I do not have to deal with them anymore in fact ever
Semsi akkaya
6777 reviews
N/A
6 months ago
Still since the last time I m still in
Still since the last time I m still in same situation I have a email from mp stating from sheperds Bush that I was getting dual housing benefit as couldn t move in to floors were done now have notice of seeking possession for the rent that was not being paid they told me everything I wanted to hear to the day I moved then been left now at risk of losing home care and belongings just to let you know I m vulnerable and disabled absolutely DISGRACEFUL
Lauren
6777 reviews
N/A
6 months ago
I have had a leaking roof since 6th
I have had a leaking roof since 6th November and I have emailed and called to get this fixed Still not fixed It s a very stressful time of year and to have water leaking over personal stuff That are damaged now
Linda Ridd
6777 reviews
N/A
6 months ago
Been ringing them for a year now about
Been ringing them for a year now about studio flat above me 15 Deliveroo riders in and out all night the staff at Shepherds Bush housing are useless and liars none of themCan do their jobThe receptionist told me to call the police about the noise go a joke
Chris George
6777 reviews
N/A
6 months ago
Housing scammers
Been ringing these people for a year now they are useless scammers climb over 10 electric bikes to get out of my hallway light full of illegal immigrants above me Housing officer is the biggest liar they are full of