Simpleswap Reviews

Trustpilot

Crypto simpleswap.io
3.59
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.59 out of 5 by 135 Happy Customers

43.7%
14.8%
14.1%
11.9%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 134 reviews

SimpleSwap receives largely positive feedback for fast, convenient swaps and helpful, responsive customer support that reliably resolves issues. Some users report slow processing, technical glitches, and occasionally poor outcomes when swaps fail or rates change. Negative experiences are typically resolved quickly when users contact support. The platform is praised for ease of use, wide currency support, and problem resolution, though a few reviews describe prolonged delays or lost funds.

What customers love
  • Fast customer support
  • Helpful support team
  • Easy to use
  • Reliable swaps
  • Quick resolution
Common concerns
  • Slow processing
  • Technical issues
  • Poor rates
  • Delayed refunds
  • Failed transactions

Last updated 2 weeks ago

W

quite fast

Quite fast However sometimes it doesn t notify you you have to check your wallet to know the swap is over I do have to say that their support is excelent
M

ONE of the best cryptocurrency swap

ONE of the best cryptocurrency swap exchange
J

The most difficult experience of my

Took several days of going back and forth but finally swap was completed This is not a service to be used by anyone who doesnt have a background in IT or a strong background in crypto but it does work
R

Experience after 4 Solana to Eth

Experience after 4 Solana to Eth exchanges First two took about 5-10 minutes without any issue and without creating an account Third one was pending over 2 hours but after reaching out to Support it was solved within 1 minute Not even joking Support answerd instantly via E-Mail and offered to keep an eye on my last Exchange because I asked for it as it was a bit bigger for my wallet Carried out also instantly Great support with a bit slow of a Bridge Might add first three were floating with the last one being fixed value Keep an eye on that as you might miss it
I

Had to wait for 12 minutes to get my

Had to wait for 12 minutes to get my exchange done this is not a comment about Brad or David got it done I sent 8 6 Celo I was tensed and messaged the customer service and the response was swift assuring me of the exchange process First time experience was scary but I m glad they finally processed it for me thank you
M

I got problem I bought crypto on this

I got problem I bought crypto on this exchange I purchased already but they asking need verification My money gone they solved this problem they prefer to his partner mecuryo io lol Easy service edit problem solved I change 4star from 1
D

Swap was delayed by about 8 hours but

Swap was delayed by about 8 hours but customer service was extremely prompt and responsive Woke up the next day with my coins no problem Previous swaps took about 30 mins Overall would still do business
T

failed tx for a large sum finally processed

Failed tx the only one of several that didn t go unfortunately for a relatively large sum It took 12 hours to resolve but I received the exchange The staff were prompt in their responses
D

Not as Simple as the Name Says

I submitted a transaction to the provided address I can see that my funds went to the wallet they provided via blockchain They confirmed that they have received the funds and would refund me Now they keep giving me the runaround we are working on it Update Received my refund 24 hours later I suggest the team be more transparent and not respond with generic messages when funds are stuck
S

I reached out to SimpleSwap s support

I reached out to SimpleSwap s support team to address a swap issue Their response was both prompt and professional and the security vetting process was top-notch Thanks to their help I was able to resolve my issue I ve been a frequent user of SimpleSwap and plan to continue doing so Thank you SimpleSwap for your continued assistance

About Simpleswap

SimpleSwap is a cryptocurrency exchange that allows to swap BTC and altcoins in an easy way. SimpleSwap supports 500+ cryptocurrencies. Make Bitcoin to Ethereum, Litecoin crypto exchanges at the best rates!

United States

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