Simpleswap Reviews

Didn t get the ETH after exchanging 1500 CLO Recent near 1 unrecognized I is not received ETH I got received as transaction too long

Online support is very good Person on the help desk reply messages very fast and with a good manner First two three transactions with simple swap were fast Fourth transaction of swapping LINK to XTZ is still in progress after over 20 hours Simple Swap support can t provide time line of when XTZ going to be send to the customer After conversation with Simple Swap support conclusion is - Simple swap does not have influence on when exchange will send coins Currently waiting time is over 20 hours and still pending - Simple swap not inform clients about potential issues or delays related to coin swap- Simple swap provide information that exchange stuck at payout stage wallet maintenance and the issue is not with simple swap but with exchange - what is very unprofessional --------------After approximately 40 hours swap was successful completed Strongest point of Simple Swap is support replied on any platform it s very impressed Weak point is Defienitly waiting time I wish to see faster transaction then two days

Simpleswap cant even complete a simpleswap they should change their name to simplesteal Here we are 5 days after an attempt to swap a small amount of BTC Transaction never happened after 19 back and forth emails still no resolution It is clear that they will hold your coins if the exchange rate changes before they complete it They took my BTC in less than 5 minutes and never completed the swap and would not return the coins They are criminals I will never use them again Think twice before using simpleswap There are safer alternatives I learned the hard way Hopefully they become a casualty of Progress and be held accountable for all their illegal activity I will be letting everyone I know plus spreading this far and wide on Facebook and twitter Daily UPDATE SImpleswap made good on my Exchange I used Chat until it was resolved and it took about 20 minutes The exchange rate had changed in my favor and I received the better rate updated to 3 stars THANK YOU

Improvement needs in the customer serviceThe customer service experience has to be improved As there are number of different platforms offering the best service if Simpleswap wants to be leading then they have to step up the game Effective resolution for the customer service tickets I have initiated a transaction on 27oct2021 at 17 15 hrs with the Exchange ID qzR2EZUfgVgand the transaction was waiting for the funds to come through to do the exchange been waiting and waiting till the counter turned to 0m0s I can see no action from simpleswap or any network due to the congestion on the crypto networks reached customer service and been asked to wait for the checking of the transaction As a customer been following up on the refund since 28oct morning and there is still checking on the refund process as i can understand this is a manual process to be done for each exchange Received the refunds on the transaction by mid day on 28Oct2021 Customer service has to be improved for simpleswap

I initiated a BTC to DOGE transaction on simpleswap io platform and i was prompted to make deposit After the deposit was made the transaction status changed to transaction failed I contacted their support which told me it was because of the limited supply of the coin they had and the issue with their supplier which was quite understandable Right now i believe they have gotten over that but what they keep telling me is that my exchange is under consideration Under consideration to be processed or what Was it my fault it failed It is over 36 hours now and they keep telling me the same thing I will update this when i feel satisfied and until i do i advise you to stay away from simpleswap io especially for DOGE exchange Update Exchange was completed after 51 hours I got 181 dogecoin less than what was the rate when i intiated the exchange Not completely pleased but the transaction has been completed

I would like is better If it were easier to swap crypto from the phone app but you don t support the USA in countries allowed

first time and the last time ever made a 6bnb swap to 19 5sol after 12hours still pending solana withdraw was suspend at binance so i searched for another quick solution because i need today sol for a nft sale now sol withdraw work already at binance but here still nothing the 5pieces nft i wanted to buy pumped now befor the mint from 3 5 sol to 5 sol so i had to pay now 5x 1 5 sol more if i still wanna mint so no mint for me because i had to wait so long binance withdraw work again next time i better wait just binance work again Exchange ID 2KL6QsW8vFWWhere i sent my BNB 0x963DC777Ac1c9F28D85E1B47FB403eA037a8C7a8Edit after they saw what im doing i got the sol still its to late now i can tranfer them now back to binance and exchange them back to bnb thanks for nothing

I tried to exchange xlm for doge I forgot the memo I emailed and they got right back to me After multiple screen shots and two videos They finally asked if I want a refund or the rest of the transaction I opted for a refund Says 60 minutes we are going on 14 hours Not sure why it takes so long I mean you have the xlm address it takes 2 minutes to send Very unhappy So left a bad review then emailed them and let them know about the review and I literally got my coins back in 3 min Great response time but the issues should be faster I m on the fence if I should use them again or not

Update to my below review It took a week to finalize the swap The simpleswap team said it was an issue on the liquidity provider s sider I ultimately received my funds at the initial swap rate We are now on my fourth day where I have not received a refund or helpful update from the company They took 5 4k worth of my BTC and have not exchanged it will not issue a refund I have spoken with other folks on review sites that had this happen and never received funds back I want a refund asap ticket 25645

Was swapping ETH to Elrond four hours before and didn t received any funds yet The support answered quickly that their egld wallet is currently under maintenance Sorry but why are you allowing swaps when there is currently a maintenance Request ID is 39462Will update this Review when it s solved Update 21 11 2021 Now the exchange failed due to some reasons I guess it is because the exchange rate changed to their disadvantage Will edit again after the next steps I m counting on that I will never receive my Elrond Update Received the correct amount