Simpleswap Reviews

Trustpilot

Crypto simpleswap.io
3.59
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.59 out of 5 by 135 Happy Customers

43.7%
14.8%
14.1%
11.9%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 134 reviews

SimpleSwap receives largely positive feedback for fast, convenient swaps and helpful, responsive customer support that reliably resolves issues. Some users report slow processing, technical glitches, and occasionally poor outcomes when swaps fail or rates change. Negative experiences are typically resolved quickly when users contact support. The platform is praised for ease of use, wide currency support, and problem resolution, though a few reviews describe prolonged delays or lost funds.

What customers love
  • Fast customer support
  • Helpful support team
  • Easy to use
  • Reliable swaps
  • Quick resolution
Common concerns
  • Slow processing
  • Technical issues
  • Poor rates
  • Delayed refunds
  • Failed transactions

Last updated 2 weeks ago

M

Very good exchange site

I have been trying to find a platform that will alow me to exchange my XRP from my XUMM wallet and downloaded simpleswap and signed up due to a youtube video referral The exchange process was executed under 5 minutes and my tokens was successfully exchanged to the desired cryptocurrency and delivered to the correct destination I would recommend SimpleSwap to anyone All Smiles here
G

Exceptional Customer Service

Very good exchange site fast and simple No hickups over priced fees has a progress bar on you re exchange in Realtime i thought i did lose my coin one time but support was very nice and stayed intouch with me all day and got my coin back into my wallet for me
S

Best Exchange Site for Fast Swap Transactions

Exceptional Customer Service The team quickly helped rectify a double send transaction error on my part I trust SimpleSwap for the highest level of integrity and professionalism Highly recommend SimpleSwap service
L

I will always choose your services

I did few exchange transactions on this site all my transactions completed successfully Only one exchange transaction I face the issue regarding Pending Deposit Issue but I did live chat with support executive from the site my issue got resolved within 12 to 14 hours Therefore I will Highly Recommend this Simple Swap site for exchange purposes
P

Reliable Cryto Exchange with Excellent Customer Support

I will always choose your services Used it since 2018 and even if it takes some time sometimes with exotic pairs Simpleswap delivered each time Thanks
C

It has an easy to use interface

One of the best Crytocurrency Exchange with support for a large variation of tokens from different blockchains Excellent work from Customer Support who are equipped to tackle any issue faced by the clients
J

Fast and curteous response

David was quick to respond and super kind in verifying my transaction
L

SimpleSwap Lives Up To The Name

SimpleSwap is a great and easy to use service I set up a swap from Solana to Bitcoin and when I went to send the Solana from my Phantom wallet it errored and I accidentally sent the payment twice I was able to contact support in both Discord and by E-Mail which were both promptly responded to and the staff was happy to help The original swap went through without a problem and after confirming some details they sent me back the amount that I double-sent by mistake within 12 hours I will 100 use SimpleSwap in the future
W

I ve swapped many times

I ve swapped many times with many currencies and have always had success Support team is responsive when I was concerned about 1 transaction taking a little longer than usual but they were on the job and a few minutes later I recieved my swap Would recommend
T

Great communication

Had an issue with swapping over to SEI during a hectic network outage and although it took over a day to solve the team was very communicative with updates They ve could ve done otherwise and gotten away with it but they didn t which is appreciative They ve earned themselves a lifetime customer Shoutout to David and Brad

About Simpleswap

SimpleSwap is a cryptocurrency exchange that allows to swap BTC and altcoins in an easy way. SimpleSwap supports 500+ cryptocurrencies. Make Bitcoin to Ethereum, Litecoin crypto exchanges at the best rates!

United States

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