Simpleswap Reviews

Trustpilot

3.59
135 reviews
Great Rating
Based on 135 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 134 reviews

SimpleSwap receives largely positive feedback for fast, convenient swaps and helpful, responsive customer support that reliably resolves issues. Some users report slow processing, technical glitches, and occasionally poor outcomes when swaps fail or rates change. Negative experiences are typically resolved quickly when users contact support. The platform is praised for ease of use, wide currency support, and problem resolution, though a few reviews describe prolonged delays or lost funds.

What customers love
  • Fast customer support
  • Helpful support team
  • Easy to use
  • Reliable swaps
  • Quick resolution
Common concerns
  • Slow processing
  • Technical issues
  • Poor rates
  • Delayed refunds
  • Failed transactions

Last updated 2 weeks ago

F

Your request 75690 75692

Getting the same Delayed response from Stephanie at email support for 3 straight days now They are not as Honest and trustworthy as you might think BEWAREI accidentally sent 2 payments for a simple swap of Theta token for Bitcoin because the browser in my Theta account gave me an error message that it didn t go through But it did I m trying to get my second transaction refunded back to me with no success Stephanie keeps telling like a robot that they will get back to me with a transaction when it goes through I will be sending an email to them every day for how ever long it takes until this is resolved properly There Honestly and integrity is seriously questioned here In reply to your updated reply If I hadn t sent emails to you for three days along with sending emails to your corporate offices and calling your Chief Security Officer and Advisor Moriah Bosh and leaving a voice message on his phone I doubt I would have gotten my refund at all
M

I send usdce avax blockchain so I can

I send usdce avax blockchain so I can swap it for usdc erc20 They said that I sent the wrong coin After paying another fee they sent it back to address Because the wallet was unavailable on my exchange I had to wait 3 weeks to get my money back I sent it yesterday after I got the money the transaction got stuck They keep your money hostage unless you sent a fee for them to send it back DFo not use them Never accept usdcE avax Its almost impossible to change
D

The Tech Department is one guy with a

The Tech Department is one guy with a binance account They give you a binance address to send to and then swap it on the exchange They have no ownership of their keys and cannot help you if there is an issue They will tell you to go to binance support with your problem Its not a swap site they are not escrow providers they just skim off binance trades Go with any other swap provider
M

The service of simpleswap io is awful

The service of simpleswap io is useless I sent them BSV on friday and they require 250 confirmations for the actual fastest crypto unreasonable Then after more than 2 days the 250 confirmations are reached but they still didn t want to send me my tether because it didn t show up in their wallet It was already confirmed and visible in the offical whatsonchain explorer powered by taal They say blockchair is the main explorer for BSV which is a ridiculous lie It s not even for BSV Look it up Then a few hours later they said that they received my bsv but they need time to send me my tether Now after 2 further days I still haven t received my tether Unreasonable What s actually the point of simpleswap Just send it to an exchange That s faster there are exchanges with much less confirmations cheaper and more secure
A

Their lack of competence

A real disaster I waited for 45 minutes for an exchange from 1 7 XMR to TRX after SimpleSwap received my XMR Now I have to wait for their technical department to resolve the problem and they re not giving me an estimated time for a solution They re also not returning my XMR I don t recommend them they re not trustworthy and they can make you waste valuable time by delaying an exchange They will make the conversion at the time that is most convenient for them in terms of exchange rate I feel cheated Edit 1 Ticket 6qyq4iln7rjwnaiaEdit 2 Exchange ended It took hours instead of days like it happened to other people I feel lucky but I received less TRX than expected
N

Stop scamming me Fix this

You guys made my trb to blz transaction failed because the exchange rates change significantly while you guys were exchanging tokens for way too long to your relative disadvantage So you unsurprisingly gave me the most lame error instead of coughing up my BLZ coins like you re contracted by me to do your transaction failed for some reason That s fishy no Cuz you guys were on the losing end of this transaction you dishonored our agreement Then you make up some excuse that s just flat out lying Lastly you didn t even give me my coins back you are holding my 116 TRB hostage Please send me the 33 696 BLZ coins AS PROMISED to me on my exchange pairing ASAP Exchange ID qbx331q55pr01q2b You are holding on to my trb coins instead of letting me unload them so any and all of the unfavorable rates that are occurring because of a trb price drop you re not even letting me unload my coin elsewhere Therefore you should have to pay all of what you promised to pay there is no error and if there was you would send me my coins back instead of holding on to them like a bunch of scared nerds living in your mom s basement on VPN Give me my money or I ll have to get legal representation and we ll take bets on the number of days remaining befofe UK s Financial Conduct Authority takes you to Coin Wash for a good proper cleaning
A

Delay in exchange of fiat to crypto

I initiated two different crypto buys on 5th and 6th of October As at today both transactions are still pending Am wondering how long it takes to buy exchange crypto using fiat card or direct from my bank I sent email to support and they asked me to write mercuryo io
B

SCAM

SCAM I started an exchange process and once i have deposited to the said wallet The website stopped working I went in to live support to communicate this problem and they requested for the exchange ID hDW05Kk7SAF2 and transaction hash 64291b785898a941e6e0be9dd74be1724af887a83970b3c7c090842e7d2f15d3 which i provided I even sent them a screenshot of the exchange process before it stopped working However I didnt get any help and they keep switching agent after agent
J

BIG SCAM

I sent them 35 XMR specifying the wrong ares to receive as it was changed by the seller I sent them a secret key to prove that the funds were sent from my side where all the details of my transaction are visibleThey do not want to give me the BTC to a new address and do not want to return my XMR to the address that I indicated to them to return in a letter to support They re just stalling Fraud
B

Scam site dont use

This is literally a scam site Sent 320 of HBAR to the site for USDC I know its a scam becasue I read the other reviws and people have had the same thing happen to them as well Exchange ID 919s2qux0nb1e0d6Check address for sent money proofProvided the refund address to and the proof but Brad hasn t done anything happy to delete if I get the refund

About Simpleswap

SimpleSwap is a cryptocurrency exchange that allows to swap BTC and altcoins in an easy way. SimpleSwap supports 500+ cryptocurrencies. Make Bitcoin to Ethereum, Litecoin crypto exchanges at the best rates!

United States

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